Remote Poker Customer Care Specialist

Jobgether; Netherlands; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Company hubs in Kyiv and Warsaw

20 paid working days off per year

Medical insurance

Psychological support through Pleso

Monthly benefit allowance

Team-building activities

Learning budgets

Corporate English classes

Career development

Open collaborative environment

Job summary

Jobgether on behalf of a partner company is seeking a Customer Care Poker Specialist based in the Netherlands. This fully remote role serves poker and gaming customers across international markets, assisting users via chat and email with registration, verification, deposits, bonuses, promotions, tournaments and cash games.

You will investigate issues, escalate complex cases, and collaborate with specialist teams.

Qualifications

• Previous experience in customer support, ideally within iGaming, gambling, poker, or another fast-paced digital service environment.
• English proficiency at Upper-Intermediate level (B2) or above, with excellent written communication skills.
• Ability to communicate clearly, accurately, and professionally in writing while maintaining a helpful and customer-focused tone.
• Strong multitasking skills and the ability to manage multiple customer interactions without compromising quality.
• Customer-oriented mindset with a genuine focus on resolving issues rather than simply closing support tickets.
• High level of responsibility, self‑organization, and independence in managing daily tasks.
• Excellent attention to detail and the ability to identify information or inconsistencies that could affect customer outcomes.
• Experience handling customer objections and challenging interactions with patience and professionalism.
• Empathy and emotional resilience, with the ability to remain calm and constructive when dealing with difficult cases.
• Openness to learning new products, tools, processes, and industry concepts.
• Willingness and ability to work a rotating or flexible shift schedule.
• Previous experience in poker support and/or iGaming is particularly valuable.

Responsibilities

• Respond to customer inquiries through designated support channels, primarily chat and email.
• Provide accurate and helpful information about registration, KYC verification, deposits and withdrawals, bonuses, rakeback, promotions, loyalty programs, poker tournaments, and cash games.
• Investigate and resolve customer issues, including identifying potential product or technical bugs and collaborating with relevant specialist teams.
• Escalate complex or sensitive cases appropriately while maintaining clear ownership of the customer experience.
• Document customer interactions accurately and consistently in the relevant support systems.
• Meet established individual service-level and performance targets, including SLA and KPI requirements.
• Collect, document, and communicate customer feedback to help identify recurring issues and opportunities for improvement.
• Maintain up-to-date knowledge of products, poker-related features, internal processes, and support procedures.
• Adapt effectively to a changing environment and continuously improve knowledge of tools, products, and workflows.

Skills

Customer support

iGaming experience

English B2+

Written communication

Multitasking

Customer-focused

Attention to detail

Empathy

Problem solving

Flexibility

Tools

Freshdesk

Freshchat

Zendesk

Slack

Jira

Confluence

Job description

Jobgether on behalf of a partner company is seeking a Customer Care Poker Specialist based in the Netherlands. This fully remote role serves poker and gaming customers across international markets, assisting users via chat and email with registration, verification, deposits, bonuses, promotions, tournaments and cash games.

You will investigate issues, escalate complex cases, and collaborate with specialist teams.