Regional Technical Success Leader Benelux & Nordics

CamWebDir

Amsterdam

Hybrid

EUR 120,000 - 150,000

Full time

4 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

25 days’ holiday

Birthday day off

Commuting allowance

Pension Scheme

Life & Disability insurance

Employee Assistance Program

Bicycle Leasing Scheme

Job summary

Darktrace, a global AI-driven cybersecurity leader, seeks a Regional Technical Success Leader to guide a team of Technical Success Managers across the Benelux and Nordic regions. You will drive adoption, retention and measurable business outcomes while partnering with Sales, Renewals, Product, Support and Professional Services.

You will shape technical success plans, identify adoption gaps, and ensure product feedback reaches Engineering with evidence.

Qualifications

Experience leading customer-facing CS or technical teams.
Fluent English and proficiency in either French or Dutch are required.
Technical background to credibly lead TSMs in cybersecurity or related fields.
Knowledge of enterprise cybersecurity, networking, cloud or SaaS environments.
Track record of driving retention and business outcomes in SaaS or security.

Responsibilities

Lead and develop a team of Technical Success Managers across Benelux and Nordic regions.
Drive customer adoption, retention and value realisation.
Partner with Sales, Renewals, Product, Support and Professional Services to ensure exceptional customer experience.
Own regional retention, health and forecast accuracy with GRR/NRR metrics.
Represent Technical Success in regional reviews and escalate risks early.