Regional Technical Success Leader - Benelux & Nordics

Darktrace

Amsterdam

Hybrid

EUR 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

25 days holiday

Birthday day off

Commuting allowance

Pension Scheme

Life & Disability insurance

Employee Assistance Program

Bicycle Leasing Scheme

Job summary

Darktrace is seeking a Manager, Technical Success for the Benelux & Nordics region to lead a team of Technical Success Managers, drive adoption and retention, and deliver measurable business outcomes. The role is hybrid with three days a week in the Amsterdam office.

You will collaborate with Sales, Renewals, Product and Professional Services, own regional success metrics, and engage with CISOs and security leaders to maximise value from Darktrace solutions.

Qualifications

Experience leading customer-facing CS/technical teams.
Fluent English; French or Dutch language proficiency required.
Technical background to credibly lead TSMs.
Experience with SaaS, cybersecurity or enterprise software.
Strong leadership, communication and stakeholder management.

Responsibilities

Lead and develop Technical Success Managers across Benelux and Nordics.
Drive retention, time-to-value and expansion opportunities.
Collaborate with Sales, Renewals, Product, Support and Services.
Maintain governance, reporting and data quality using Gainsight or similar.
Represent TSM in executive-level engagements.

Skills

Leadership

Customer-facing

English fluency

Dutch or French

Technical background

Salesforce or Gainsight

Tools

Salesforce

Gainsight

Job description

You will collaborate with Sales, Renewals, Product and Professional Services, own regional success metrics, and engage with CISOs and security leaders to maximise value from Darktrace solutions.

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