Quality Process Specialist — Process Design, KPIs and Reporting for NATO with security clearance

WLG; Den Haag; On-site; EUR 55,000 - 85,000; Full time

Job summary

WLG in the Netherlands is seeking a process designer to design both processes and the dashboards that monitor their performance. You will build and maintain dashboards, collaborate with process owners, create templates, manage SharePoint content, and report quality metrics.

The role requires hands‑on experience in process design, process measurement with KPIs, coding skills (Python/React), and deep SharePoint expertise including 2013/2019 administration.

Qualifications

• Experience designing and optimising processes, not only documenting them.
• Process measurement and monitoring — defining critical success factors and key performance indicators, then keeping them honest.
• Coding ability to automate your own work: Python, React or similar.
• SharePoint at design-privilege level — creating lists, setting up libraries, defining attributes, maintaining site pages and content.
• Administration and customisation of SharePoint 2013 and 2019.
• Working knowledge of quality tools.
• Strong Microsoft Office hands: Word template management, reformatting, macros and styles; Excel pivot tables, charts and data work; PowerPoint templates; Visio.
• Nice to have: workflow automation such as SharePoint Designer, custom site pages, layouts and third-party form designers, quality assurance and quality control practice, VBA and Access.

Responsibilities

• Building and maintaining the dashboards that show how processes are performing across the organisation.
• Sitting with process owners and helping them design the process properly in the first place.
• Creating, maintaining and managing the document templates everyone else works in.
• Running content management for the SharePoint sites the quality office owns.
• Measuring and reporting the organisation's quality metrics and key performance indicators.

Skills

Process design

Process measurement

Python

SharePoint design

SharePoint administration

Quality tools

Office suite

Tools

SharePoint 2013

SharePoint 2019

SharePoint Designer

VBA

Access

Visio

Job description

Large organisations are held together by their processes, and by whether anyone can see how those processes are performing. A multinational defence organisation is looking for the person who designs both: the process itself, and the dashboard that makes its performance visible.

What You Would Be Doing

• Building and maintaining the dashboards that show how processes are performing across the organisation.
• Sitting with process owners and helping them design the process properly in the first place.
• Creating, maintaining and managing the document templates everyone else works in.
• Running content management for the SharePoint sites the quality office owns.
• Measuring and reporting the organisation's quality metrics and key performance indicators.

What you would bring

• Real experience of designing and optimising processes, not only documenting them.
• Process measurement and monitoring — defining critical success factors and key performance indicators, then keeping them honest.
• Enough coding to automate your own work: Python, React or similar.
• SharePoint at design-privilege level — creating lists, setting up libraries, defining attributes, maintaining site pages and content.
• Administration and customisation of SharePoint 2013 and 2019.
• Working knowledge of quality tools.
• Strong Microsoft Office hands: Word template management, reformatting, macros and styles; Excel pivot tables, charts and data work; PowerPoint templates; Visio.
• Nice to have: workflow automation such as SharePoint Designer, custom site pages, layouts and third-party form designers, quality assurance and quality control practice, VBA and Access.

Extensions are offered where the work goes well. Applications are reviewed as they arrive.