Process Development Manager — Quality Framework and Performance Dashboards for NATO with security clearance

WLG; Den Haag; On-site; EUR 45,000 - 65,000; Full time

Job summary

WLG, a multinational defence organisation, seeks a Process & SharePoint Specialist to design and optimize processes and dashboards. You will collaborate with process owners, develop templates, and manage SharePoint content for quality operations.

The role requires hands-on process design, KPI definition, and automation scripting, with strong Office skills and SharePoint expertise. A supportive work environment with extension opportunities is offered.

Qualifications

• Must have hands-on experience designing and optimizing processes.
• Experience measuring performance with KPIs and CSFs.
• Ability to automate tasks with Python or React.
• Expertise with SharePoint design, lists, libraries and content.
• Experience administering SharePoint 2013/2019.
• Proficient in quality tools.
• Strong MS Office skills: Word templates, Excel pivots, PowerPoint, Visio.
• Nice to have: VBA and Access.

Responsibilities

• Build and maintain dashboards showing how processes perform across the organisation.
• Collaborate with process owners to design the process properly from the start.
• Create, maintain and manage the document templates everyone uses.
• Run content management for the SharePoint sites the quality office owns.
• Measure and report the organisation's quality metrics and KPIs.

Skills

Process design

KPI definition

Automation scripting

Office automation

Quality tools

Process owner collaboration

Tools

SharePoint design

SharePoint 2013/2019

Macros & VBA

SharePoint Designer workflows

Job description

Large organisations are held together by their processes, and by whether anyone can see how those processes are performing. A multinational defence organisation is looking for the person who designs both: the process itself, and the dashboard that makes its performance visible.

What You Would Be Doing

• Building and maintaining the dashboards that show how processes are performing across the organisation.
• Sitting with process owners and helping them design the process properly in the first place.
• Creating, maintaining and managing the document templates everyone else works in.
• Running content management for the SharePoint sites the quality office owns.
• Measuring and reporting the organisation's quality metrics and key performance indicators.

What you would bring

• Real experience of designing and optimising processes, not only documenting them.
• Process measurement and monitoring — defining critical success factors and key performance indicators, then keeping them honest.
• Enough coding to automate your own work: Python, React or similar.
• SharePoint at design-privilege level — creating lists, setting up libraries, defining attributes, maintaining site pages and content.
• Administration and customisation of SharePoint 2013 and 2019.
• Working knowledge of quality tools.
• Strong Microsoft Office hands: Word template management, reformatting, macros and styles; Excel pivot tables, charts and data work; PowerPoint templates; Visio.
• Nice to have: workflow automation such as SharePoint Designer, custom site pages, layouts and third-party form designers, quality assurance and quality control practice, VBA and Access.

Extensions are offered where the work goes well. Applications are reviewed as they arrive.