Process Optimization Lead — Quality & Compliance

Brevco Services; Den Haag; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

NCIA in The Hague seeks a Process Development Manager to drive the Agency Process Framework across NCIA. The role emphasizes designing, optimizing, and monitoring processes, with hands-on ISO 9000 knowledge and quality audits.

You will lead cross‑functional reviews, create dashboards for process performance, and manage SharePoint templates and documentation. This contract position requires meticulous attention to metrics and continuous improvement.

Qualifications

• Experience designing and optimizing processes.
• Measuring and monitoring with KPIs and CSFs.
• Knowledge of ISO 9000 family and its application in the organization
• Conduct quality reviews and process audits.
• Proven experience with modern quality and risk management tools and techniques.
• MS Word: templates, macros, styles management.
• MS Excel: pivot tables, graphics, data management.

Responsibilities

• Supports QA and CQO by establishing NCIA Process Framework across NCIA.
• Coordinate process review and optimization sessions across NCIA.
• Create and maintain dashboards for process performance management.
• Identify corrective actions to reduce errors and improve quality of systems and services.
• Evaluate non-compliances with organizational standards and determine root causes.
• Lead complex root cause analysis and process optimizations, create quality reviews and audits.
• Create, maintain and manage Microsoft Office Templates.
• Content management for SharePoint sites under CQO control.
• Measure and report agency quality metrics and KPIs.

Skills

Process design and optimization

Process measuring and monitoring

Quality management

MS Word

MS Excel

Tools

SharePoint Designer

SharePoint 2013/2019

VBA

MS Office Templates

Job description

NCIA in The Hague seeks a Process Development Manager to drive the Agency Process Framework across NCIA. The role emphasizes designing, optimizing, and monitoring processes, with hands-on ISO 9000 knowledge and quality audits.

You will lead cross‑functional reviews, create dashboards for process performance, and manage SharePoint templates and documentation. This contract position requires meticulous attention to metrics and continuous improvement.