Agency Process Framework, Process Development Manager

Brevco Services; Den Haag; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

NCIA in The Hague seeks a Process Development Manager to drive the Agency Process Framework across NCIA. The role emphasizes designing, optimizing, and monitoring processes, with hands-on ISO 9000 knowledge and quality audits.

You will lead cross‑functional reviews, create dashboards for process performance, and manage SharePoint templates and documentation. This contract position requires meticulous attention to metrics and continuous improvement.

Qualifications

• Experience designing and optimizing processes.
• Measuring and monitoring with KPIs and CSFs.
• Knowledge of ISO 9000 family and its application in the organization
• Conduct quality reviews and process audits.
• Proven experience with modern quality and risk management tools and techniques.
• MS Word: templates, macros, styles management.
• MS Excel: pivot tables, graphics, data management.

Responsibilities

• Supports QA and CQO by establishing NCIA Process Framework across NCIA.
• Coordinate process review and optimization sessions across NCIA.
• Create and maintain dashboards for process performance management.
• Identify corrective actions to reduce errors and improve quality of systems and services.
• Evaluate non-compliances with organizational standards and determine root causes.
• Lead complex root cause analysis and process optimizations, create quality reviews and audits.
• Create, maintain and manage Microsoft Office Templates.
• Content management for SharePoint sites under CQO control.
• Measure and report agency quality metrics and KPIs.

Skills

Process design and optimization

Process measuring and monitoring

Quality management

MS Word

MS Excel

Tools

SharePoint Designer

SharePoint 2013/2019

VBA

MS Office Templates

Job description

Agency Process Framework, Process Development Manager

IT Services

Type: Contract

Country: Netherlands

City: The Hague

Security: Needed

Company: NCIA

Essential Qualifications/Experience:

• Process designing and optimization
• Process measuring and monitoring (definition of critical success factor, key performance indicators etc..)
• Knowledge of ISO9000 family and its application in the organization
• Conduct quality review activities and process audits
• Proven experience with modern quality and risk management tools and techniques
• MS Word: template management, document reformatting, Macro knowledge, styles management
• MS Excel: pivot tables, graphics, data management

Desirable Qualifications/Experience:

• Advanced knowledge and experience in Workflow automation tools such as SharePoint Designer
• Customizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath).
• Knowledge of language coding (i.e. Python, React, etc..)
• SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc
• Administration and customisation of Microsoft SharePoint 2013 and 2019
• Visual Basic for Applications (VBA)

DUTIES/ROLE:

• Provides support to Quality and Risk Management Branch and Chief Quality Office by:
• Support the establishment of the NCIA Process Framework across NCIA
• Coordinate process review and optimization session across NCIA
• Create and maintain dashboard for process performance management
• Identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services
• Evaluates, appraises and identifies non-compliances with organisational standards and determines the underlying reasons for non-compliance
• Leading complex root cause analysis and process optimizations, define and conduct quality review activities and process audits
• Create, maintain and manage Microsoft Office Templates
• Content Management for SharePoint sites under control of CQO
• Measures and reports on Agency quality metrics and KPIs

Job requirements

All the mandatory requirements have to be met in order to apply.

• Process designing and optimization (Mandatory)
• Process measuring and monitoring (definition of critical success factor, key performance indicators etc..) (Mandatory)
• Knowledge of ISO9000 family and its application in the organization (Mandatory)
• Conduct quality review activities and process audits (Mandatory)
• Proven experience with modern quality and risk management tools and techniques (Mandatory)
• MS Word: template management, document reformatting, Macro knowledge, styles management (Mandatory)
• MS Excel: pivot tables, graphics, data management (Mandatory)
• Customizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath). (Nice to have)
• Knowledge of language coding (i.e. Python, React, etc..) (Nice to have)
• SharePoint Design Privilege to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc (Nice to have)
• Administration and customisation of Microsoft SharePoint 2013 and 2019 (Nice to have)
• Visual Basic for Applications (VBA) (Nice to have)
• Microsoft Access (Nice to have)