Principal Enterprise CSM: Drive Value Realization & Growth

Atlassian; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Job summary

Atlassian in Amsterdam seeks a Principal Customer Success Manager for the Enterprise Segment to drive value realization across large-scale SaaS deployments. You will build trusted advisor relationships with C-suite and executives, guiding complex customers to adopt and expand Atlassian solutions.

You'll orchestrate adoption strategies, develop Customer Success Plans, conduct QBRs, and collaborate with product, sales, support and marketing to ensure outcomes and long-term renewal and growth.

Qualifications

• 8–10+ years in Customer Success or strategic account management with SaaS products.
• Experience managing enterprise-level accounts (≈20+ accounts) and guiding complex deployments.
• Proven ability to establish trusted advisor relationships with executive stakeholders.

Responsibilities

• Develop trusted advisor relationships with customers at the C-suite and executive level to ensure value realization.
• Drive adoption and expansion across Atlassian product portfolio in enterprise accounts.
• Create and execute Customer Success Plans, conduct regular check-ins and QBRs.
• Navigate complex implementations with global partners to meet enterprise needs.
• Collaborate with product, sales, support and marketing to deliver seamless customer experience.

Skills

Customer Success

Enterprise SaaS

Strategic account management

Churn mitigation

Executive relationship building

Success Plans

Cross-functional collaboration

Tools

Gainsight

Salesforce

Tableau

Jira

Confluence

Job description

Atlassian in Amsterdam seeks a Principal Customer Success Manager for the Enterprise Segment to drive value realization across large-scale SaaS deployments. You will build trusted advisor relationships with C-suite and executives, guiding complex customers to adopt and expand Atlassian solutions.

You'll orchestrate adoption strategies, develop Customer Success Plans, conduct QBRs, and collaborate with product, sales, support and marketing to ensure outcomes and long-term renewal and growth.