Enterprise Customer Success Manager - AI & Growth
Atlassian
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Job summary
Atlassian is seeking an Enterprise Customer Success Manager to drive value realization for large-scale customers. You will build trusted advisor relationships with executives and global teams, guiding adoption and expansion of Atlassian solutions.
The role emphasizes AI-enabled outcomes and cross-product collaboration across Jira, Confluence, and adjacent tools. You will work in a distributed-first environment with flexible locations, including potential remote work, and engage customers through
Qualifications
- Proven enterprise SaaS customer success experience.
- Experience guiding executive and multi-team customers to outcomes.
- Comfort translating processes within AI capabilities.
- Ability to develop and execute Success Plans with measurable outcomes.
Responsibilities
- Develop trusted advisor relationships with C-Suite and global teams.
- Collaborate with Account Team to create Customer Success Plans and conduct QBRs.
- Manage post-sales activities with product expertise and execution.
- Promote product adoption and value realization across Atlassian solutions.
- Identify risks early and mitigate churn with the Account Team.
Skills
Tools
Job description
Atlassian is seeking an Enterprise Customer Success Manager to drive value realization for large-scale customers. You will build trusted advisor relationships with executives and global teams, guiding adoption and expansion of Atlassian solutions.
The role emphasizes AI-enabled outcomes and cross-product collaboration across Jira, Confluence, and adjacent tools. You will work in a distributed-first environment with flexible locations, including potential remote work, and engage customers through
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