Principal Strategic CSM, DACH – Remote
Atlassian
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Descripción de la vacante
Atlassian is seeking a Principal Customer Success Manager in the Strategic Segment. You will guide complex, global accounts to maximize value across Jira, Confluence, and broader Atlassian solutions.
You'll engage with C-Level stakeholders, drive adoption programs, and lead cross-functional teams to deliver quarterly business reviews and tailored Success Plans. Fluent German and English are required; remote work is supported internationally.
Formación
- Experience managing strategic enterprise customers in a SaaS environment.
- Ability to build trusted advisor relationships with C-suite and executives.
- Proven track record delivering value realization and successful adoption.
- Experience with Gainsight, Salesforce, Tableau or similar tools.
- Strong Jira/Confluence knowledge and demonstrating end-user use cases.
Responsabilidades
- Develop trusted advisor relationships at executive levels to drive platform adoption and value realization.
- Coordinate with account teams to create Success Plans, conduct QBRs, and drive strategic planning.
- Navigate complex enterprise deployments with multiple partners to meet needs.
- Identify churn risks early and partner with teams to mitigate them.
Conocimientos
Herramientas
Descripción del empleo
Atlassian is seeking a Principal Customer Success Manager in the Strategic Segment. You will guide complex, global accounts to maximize value across Jira, Confluence, and broader Atlassian solutions.
You'll engage with C-Level stakeholders, drive adoption programs, and lead cross-functional teams to deliver quarterly business reviews and tailored Success Plans. Fluent German and English are required; remote work is supported internationally.
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