Platform Solutions Leader: Value Realization & Adoption

Sustain.Life; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Workiva is seeking a Lead Solution Success Manager for Platform & Emerging who bridges platform capabilities with customer value. You will design scalable adoption programs, enable CSMs, and influence the product roadmap to accelerate time-to-value.

As a senior contributor, you will align strategy, govern enablement, and collaborate with Product, Engineering, and CX to deliver self-service features and measurable outcomes. This role requires executive communication and travel readiness.

Qualifications

• Undergraduate degree or equivalent in a technical, business, or related field.
• 6+ years in a specialised, customer-facing technical role (e.g., Solution Architect, Technical Consultant, Technical Customer Success Manager).
• Track record of creating and delivering technical training content.

Responsibilities

• Act as a key internal advisor to navigate complex customer challenges and opportunities to accelerate time to value and sustained solution health.
• Translate functional solution mastery into tangible business outcomes, ensuring customers connect platform execution to their business strategy.
• Help evolve and refine our internal Solution Success operating model by continuously utilising, refining, and providing feedback on standard artefacts, playbooks, and engagement methodologies.
• Design and deliver one-to-many enablement programs—such as expert-led office hours, specialised webinars, and targeted content to address customer needs at scale.
• Partner with Product and Engineering to identify friction points, advocate for platform improvements, and champion self-service features.
• Collaborate across Customer & Partner Experience and Product to advise on scalable expertise, tools, and best practices to be operationalised by CSMs and embedded in digital channels.
• Serve as a primary voice of the customer, synthesising high-value solution feedback to help influence product priorities.
• Collaborate directly with Product Management to influence the roadmap, driving platform enhancements that deliver better user experiences and faster adoption.
• Develop internal training and enablement content to empower the broader team, reducing dependence on ad-hoc 1:1 support.

Skills

Technical training content

Customer-facing experience

Executive communication

Education

Undergraduate degree or equivalent experience

Job description

Workiva is seeking a Lead Solution Success Manager for Platform & Emerging who bridges platform capabilities with customer value. You will design scalable adoption programs, enable CSMs, and influence the product roadmap to accelerate time-to-value.

As a senior contributor, you will align strategy, govern enablement, and collaborate with Product, Engineering, and CX to deliver self-service features and measurable outcomes. This role requires executive communication and travel readiness.