Remote Senior Strategic Customer Success Manager

Atlassian; Netherlands; On-site; EUR 90,000 - 120,000; Full time

Job summary

Atlassian is seeking a customer success leader to partner with C-suite executives and guide large-scale digital and AI transformations. You will drive product adoption, CSPs, and strategic planning across global teams, while coordinating with sales, product, and support to maximize value.

You will influence outcomes with strong stakeholder management, expertise in Jira/Confluence, and familiarity with Gainsight, Salesforce, and Tableau. A strong executive presence is essential.

Qualifications

• Experience in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers.
• Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers.
• Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes).
• Experience with AI and digital transformation in enterprise environments.
• Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices.
• Proficiency with Customer Success Planning frameworks; experience using Gainsight, Salesforce, Tableau, or similar tools.
• Excellent problem-solving, communication, and stakeholder management skills.
• Preferred: Experience with Atlassian-powered solutions, ITSM certification, experience with MEDDPICC or similar deal qualification frameworks.

Responsibilities

• Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys.
• Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams.
• Lead the development and execution of CSPs that align with customer goals, including regular check-ins, QBRs, and strategic planning sessions.
• Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders.
• Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations.
• Proactively identify risks, elevate issues, and drive mitigation strategies in partnership with account teams.
• Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience.
• Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value.

Skills

Executive engagement

Customer success

Stakeholder management

Cross-functional collaboration

Strategic planning

Communication

Problem solving

Tools

Gainsight

Salesforce

Tableau

Jira

Confluence

Job description

Atlassian is seeking a customer success leader to partner with C-suite executives and guide large-scale digital and AI transformations. You will drive product adoption, CSPs, and strategic planning across global teams, while coordinating with sales, product, and support to maximize value.

You will influence outcomes with strong stakeholder management, expertise in Jira/Confluence, and familiarity with Gainsight, Salesforce, and Tableau. A strong executive presence is essential.