Strategic Solution Success Leader: Scale Adoption & Value

Workiva Netherlands BV; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Workiva Netherlands BV is seeking a Lead Solution Success Manager, Platform & Emerging to bridge platform capabilities with customer value and accelerate time to value. You will design scalable adoption programs and guide customers along their maturity journey while enabling CSMs and influencing the product roadmap.

You will collaborate with Product and Engineering to reduce friction, develop internal enablement content, and deliver one-to-many training and webinars to support self-service

Qualifications

• Minimum 6+ years in a technical customer-facing role with proven training content delivery.
• Undergraduate degree or equivalent experience in technical, business, or related field.
• Experience translating platform capabilities into measurable business outcomes.

Responsibilities

• Drive strategic solution alignment and governance to accelerate value and health.
• Translate solution mastery into tangible business outcomes aligned with customer strategy.
• Refine the internal Solution Success operating model with artefacts, playbooks and methodologies.
• Design and deliver one-to-many enablement programs to scale adoption.
• Collaborate with Product and Engineering to identify friction points and advocate improvements.
• Advise on scalable expertise and tools across CPX, Sales, Product and Engineering.
• Influence product roadmap to enable better user experiences and faster adoption.
• Create internal training content to empower the broader team.

Skills

Solution Architect

Technical Consultant

Technical Customer Success Manager

Training content design

Education

Undergraduate degree or equivalent

Job description

Workiva Netherlands BV is seeking a Lead Solution Success Manager, Platform & Emerging to bridge platform capabilities with customer value and accelerate time to value. You will design scalable adoption programs and guide customers along their maturity journey while enabling CSMs and influencing the product roadmap.

You will collaborate with Product and Engineering to reduce friction, develop internal enablement content, and deliver one-to-many training and webinars to support self-service