Partner Success Specialist (m/f/x)

TIP Group; Amsterdam; Hybrid; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation package

Job summary

Viamanta is transforming the transportation, logistics, and trailer industry across Europe. This role places you as the voice of the customer, ensuring their happiness and success with Viamanta by collecting feedback and implementing solutions with them.

You will join an entrepreneurial team with both corporate and start-up experience. The position involves building strong relationships with customers, becoming product experts, and driving KPI-driven insights to improve service delivery in a

Qualifications

• Minimum 2 years of experience in customer service, customer success, or a related role in a B2B environment.
• Willingness to travel to customers across the Benelux and France.
• Experience collecting, analyzing, and presenting customer feedback.
• Experience in the transport, logistics, or fleet management industry is a plus.

Responsibilities

• You will be the primary point of contact for new and existing customers, building strong relationships and acting as their ambassador within Viamanta.
• Become an expert on our products, staying updated on new features and functionalities to communicate value and answer questions.
• Develop and regularly report on KPIs to measure trends in customer satisfaction and the success of implemented solutions.
• Maintain understanding of workshop and fleet user personas to ensure product features resonate with workflows and business contexts.

Skills

Dutch fluency

French fluency

English proficiency

Travel willingness

Communication skills

Relationship building

Cross-functional teamwork

Agile mindset

Customer feedback analysis

Job description

About Viamanta

Simplifying maintenance and repair has been our mission from day one. We’re shaping the future powered by innovative technology and helping fleet managers to improve their fleet plannable uptime and easy access to capacity and reliable workshops.

About Viamanta

Simplifying maintenance and repair has been our mission from day one. We’re shaping the future powered by innovative technology and helping fleet managers to improve their fleet plannable uptime and easy access to capacity and reliable workshops.

Job Summary

The transportation, logistics, and the trailer industry are undergoing a transformation. So, this is a unique opportunity to become a part of a brand-new corporate start-up venture where you’ll be shaping solutions with the shared goal of digitization of logistics fleets and workshops across Europe. In this role, you will be the voice of the (workshop and fleet) customer, ensure their happiness and success with Viamanta by helping them to work in the best way with Viamanta, collecting their feedback and needs and finally to implement solutions with them. You will be joining an entrepreneurial team with both corporate, as well as start-up experience. Are you a strong relationship builder and do you enjoy working with customers that have a no-nonsense approach? Do you want to have a strong impact on both solving customers’ challenges, but also the way our customers change their way of working? Then you will thrive at Viamanta, and we are eager to hear from you!

Location

Netherlands, Northern France or Belgium.

Key Responsibilities

• You will be the primary point of contact for new and existing customers, building strong relationships and acting as their ambassador within Viamanta.
• Become an expert on our products, staying updated on new features and functionalities to effectively communicate value and answer customer questions.
• Develop and regularly report on key performance indicators (KPIs) to measure trends in customer satisfaction and the success of implemented solutions.
• Maintain a deep understanding of workshop and fleet user personas, ensuring product features resonate with their workflows and business contexts.

The above outlines the main responsibilities of the role, but the list is not exhaustive, and tasks may change based on future developments or as assigned by your manager.

Qualifications

• Minimum 2 years of experience in customer service, customer success, or a related role in a B2B environment.
• Native-level or fully fluent Dutch and French language skills, both written and spoken are mandatory for this role, Excellent English proficiency is also required. Any other European language is a distinct advantage.
• Willingness to travel to customers across the Benelux and France.
• Strong interpersonal skills to build trust and credibility with customers
• Excellent communication skills, both written and verbal, with the ability to explain complex matters clearly and understandably.
• Experience collecting, analyzing, and presenting customer feedback.
• Passion for customer success, going the extra mile to create exceptional customer experiences and exceed expectations.
• Team player, able to collaborate and communicate effectively with colleagues in cross-functional and international teams to achieve common goals.
• Results-driven and not afraid to get your hands dirty to get things done. Comfortable with taking initiative in an agile context.
• Experience in the transport, logistics, or fleet management industry is a plus.

WHAT'S IN IT FOR YOU?

• Joining a new start-up early in their process of market expansion – you will have a direct impact on the opportunities beyond this role
• Open communication and regular feedback. We value the importance of clear, honest communication
• A collaborative and international working environment
• Hybrid and flexible work model with a focus on customer interaction
• Your choice of Mac or Windows laptop
• Competitive compensation package

If you are excited to help digitize and transform one of Europe’s essential industries—and you thrive in fieldwork, problem-solving, and building trusted relationships,we’d love to hear from you.