Partner Success Specialist (m/f/x)

Viamanta; Durgerdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Mac or Windows laptop

Competitive compensation package

Regular feedback and open comms

Job summary

VIAMANTA is seeking a customer-focused professional to serve as the voice of the workshop and fleet customer across Europe. You will build strong relationships, become product expert, and ensure customers achieve happiness and success with Viamanta by guiding them to optimal use and collecting feedback for enhancements.

You will collaborate with cross-functional teams in a hybrid work setup across the Netherlands, France, and Belgium, traveling as needed to support customers and deliver value.

Qualifications

• Native-level or fluent Dutch and French required, English proficiency also required.
• Experience in customer service or customer success in B2B is needed.
• Willingness to travel to Benelux and France; cross-cultural collaboration.
• Strong communication, both written and verbal, with customers and teams.
• Experience collecting, analyzing, and presenting customer feedback.

Responsibilities

• Be the primary contact for new and existing customers, building strong relationships.
• Become an expert on Viamanta products and communicate value to customers.
• Develop and report on KPIs to measure customer satisfaction and success of solutions.
• Understand workshop and fleet user personas to ensure product features fit workflows.

Skills

Dutch fluency

French fluency

English proficiency

Interpersonal skills

Communication skills

Customer feedback analysis

Travel willingness

Team collaboration

Proactive/initiative

Problem solving

Job description

ABOUT VIAMANTA

Simplifying maintenance and repair has been our mission from day one. We’re shaping the future powered by innovative technology and helping fleet managers to improve their fleet plannable uptime and easy access to capacity and reliable workshops.

JOB SUMMARY

The transportation, logistics, and the trailer industry are undergoing a transformation. So, this is a unique opportunity to become a part of a brand-new corporate start-up venture where you’ll be shaping solutions with the shared goal of digitization of logistics fleets and workshops across Europe.

In this role, you will be the voice of the (workshop and fleet) customer, ensure their happiness and success with Viamanta by helping them to work in the best way with Viamanta, collecting their feedback and needs and finally to implement solutions with them. You will be joining an entrepreneurial team with both corporate, as well as start-up experience.

Are you a strong relationship builder and do you enjoy working with customers that have a no-nonsense approach? Do you want to have a strong impact on both solving customers’ challenges, but also the way our customers change their way of working? Then you will thrive at Viamanta, and we are eager to hear from you.

Location: Netherlands, Northern France or Belgium.

KEY RESPONSIBILITIES

• You will be the primary point of contact for new and existing customers, building strong relationships and acting as their ambassador within Viamanta.
• Become an expert on our products, staying updated on new features and functionalities to effectively communicate value and answer customer questions.
• Develop and regularly report on key performance indicators (KPIs) to measure trends in customer satisfaction and the success of implemented solutions.
• Maintain a deep understanding of workshop and fleet user personas, ensuring product features resonate with their workflows and business contexts.

The above outlines the main responsibilities of the role, but the list is not exhaustive, and tasks may change based on future developments or as assigned by your manager.

QUALIFICATIONS

• Minimum 2 years of experience in customer service, customer success, or a related role in a B2B environment.
• Native-level or fully fluent Dutch and French language skills, both written and spoken are mandatory for this role, Excellent English proficiency is also required. Any other European language is a distinct advantage.
• Willingness to travel to customers across the Benelux and France.
• Strong interpersonal skills to build trust and credibility with customers
• Excellent communication skills, both written and verbal, with the ability to explain complex matters clearly and understandably.
• Experience collecting, analyzing, and presenting customer feedback.
• Passion for customer success, going the extra mile to create exceptional customer experiences and exceed expectations.
• Team player, able to collaborate and communicate effectively with colleagues in cross-functional and international teams to achieve common goals.
• Results-driven and not afraid to get your hands dirty to get things done. Comfortable with taking initiative in an agile context.
• Experience in the transport, logistics, or fleet management industry is a plus.

WHAT'S IN IT FOR YOU?

• Joining a new start-up early in their process of market expansion – you will have a direct impact on the opportunities beyond this role
• Open communication and regular feedback. We value the importance of clear, honest communication
• A collaborative and international working environment
• Hybrid and flexible work model with a focus on customer interaction
• Your choice of Mac or Windows laptop
• Competitive compensation package

If you are excited to help digitize and transform one of Europe’s essential industries—and you thrive in fieldwork, problem-solving, and building trusted relationships we’d love to hear from you.