FVL Business Operations Lead (m/v/x)

Personio; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

30 days annual leave

Well-being program (gym)

Job summary

Personio is seeking a senior leader to head the Finished Vehicle Logistics BeNeLux Operations team in Amsterdam. You will drive the setup of a new location, oversee daily operations, and coordinate with customers, suppliers, and internal teams to deliver high-quality logistics solutions.

The role requires strong leadership, extensive FVL experience, and fluency in Dutch and English. A hybrid working model and comprehensive benefits are offered.

Qualifications

• HBO / Hoger Beroepsonderwijs or equivalent higher vocational education in a relevant field
• Fluent in Dutch and English both written and spoken
• Germany fluency desired but not mandatory
• 5+ years of experience in FVL and management

Responsibilities

• Lead, coach, and develop the operations team.
• Set priorities, manage resources, and monitor KPIs.
• Build strong relationships with customers, suppliers, and internal teams.
• Foster a positive, collaborative culture and drive continuous improvement.
• Manage operational risks and resolve escalations.
• Plan and coordinate daily operations to ensure efficient, high-quality service.
• Coordinate vehicle movements, workshop capacity, transport planning, and shipping activities.
• Monitor daily operations, including vehicle status, load planning, and gate-out performance.
• Ensure accurate and timely shipping and customs documentation.
• Act as the main point of contact for operational and customer service enquiries.
• Handle urgent customer requests and changing operational priorities.
• Maintain clear communication with carriers, terminals, and logistics partners.
• Secure transport capacity through contracted suppliers or alternative solutions.
• Monitor supplier performance and manage service issues when required.
• Analyse operational performance and identify improvement opportunities.
• Implement practical process improvements to increase efficiency and service quality.
• Follow up on operational issues through to successful resolution.

Skills

Leadership

KPI monitoring

Relationship building

Continuous improvement

Risk management

Education

HBO / Higher Vocational Education in a relevant field

Job description

Your mission

You will lead the Finished Vehicle Logistics (FVL) BeNeLux Operations Team and play a key role in the successfulset up andoperationin our new location in Amsterdam.Located at a new port facility, you will take responsibility for managing and optimising daily operations in a dynamic and fast-moving environment.
In this leading role, you will ensure smooth operational execution, drive performance, and coordinate with customers, suppliers, and internal teams to deliver high-quality logistics solutions. You will combine operational expertise with strong leadership to manage challenges, improve processes, and support the continued success of our Amsterdam operations.
Join us in this exciting new chapter and make a direct impact on the performance and growth of our FVL activities.

Your Responsibilities

Leadership & Team Management

• Lead, coach, and develop the operations team.
• Set priorities, manage resources, and monitor KPIs.
• Build strong relationships with customers, suppliers, and internal teams.
• Foster a positive, collaborative culture and drive continuous improvement.
• Manage operational risks and resolve escalations.

Operations & Planning

• Plan and coordinate daily operations to ensure efficient, high-quality service.
• Coordinate vehicle movements, workshop capacity, transport planning, and shipping activities.
• Monitor daily operations, including vehicle status, load planning, and gate-out performance.
• Ensure accurate and timely shipping and customs documentation.
• Act as the main point of contact for operational and customer service enquiries.

Customer & Supplier Management

• Handle urgent customer requests and changing operational priorities.
• Maintain clear communication with carriers, terminals, and logistics partners.
• Secure transport capacity through contracted suppliers or alternative solutions.
• Monitor supplier performance and manage service issues when required.

Continuous Improvement

• Analyse operational performance and identify improvement opportunities.
• Implement practical process improvements to increase efficiency and service quality.
• Follow up on operational issues through to successful resolution.

Your profile

• HBO / Hoger Beroepsonderwijs or equivalent higher vocational education in a relevant field
• Fluent in Dutch and English both written and spoken
• Germany fluency desired but not mandatory
• 5+ year of experience in FVL and management

Why us?

• Hybrid Working: Opportunity to work from home in accordance with the company's remote working policy.
• 30 Days of Annual Leave per year.
• Well-being Program: Enjoy a highly subsidized gym membership to support your health and well-being.
• Meal Benefit: Receive a supplementary meal allowance.
• After the Probation Period: Benefit from company-sponsored language courses (German, English, or Korean) to support your professional development