Part-Time IT Help Desk Support 24 hours a week

Software Improvement Group; Amsterdam; On-site; EUR 36,000 - 48,000; Full time

Job summary

Software Improvement Group is seeking an IT Support teammate in Amsterdam to automate provisioning of Apple devices and provide on-call support to internal clients. You will deploy Macs, iPhones, and iPads using Apple Business Manager and Zero-touch deployment with MDM, while keeping asset records up to date.

You'll work closely with colleagues to resolve incidents on first contact, escalate complex issues, and contribute to process automation.

Qualifications

• 2+ years' work experience in an IT technical field.
• Excellent interpersonal and communication skills.
• Strong customer service orientation.
• Ability to work in a fast-paced environment.

Responsibilities

• Automate provisioning of Apple devices (Macs, iPhones, iPads).
• Provide on-call support to internal clients.
• Deploy devices via Apple Business Manager and Zero-touch with MDM.
• Place hardware orders and maintain inventory.
• Coordinate repairs with Apple authorized service providers.
• Assist with meeting room tech and printers.
• Resolve common issues on first contact; escalate when needed.

Skills

Customer service

Interpersonal skills

Analytical thinking

Problem solving

Education

MBO/HBO in Computer Science or Engineering

Job description

SIG is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organisations create better software. To accomplish this, our Software Development Team is continuously improving and expanding our Software Intelligence Platform.

How we work

As a member of the IT Support team you will automate provisioning of Apple devices. Additionally, you will be on call with internal clients for direct support. Typically, your work will consist of:

Where you come in

• Strong customer service oriented mindset: you enjoy helping people and take pride in their satisfaction.
• Deploying Macs, iPhones, and iPads using Apple Business Manager and Zero-touch deployment with Mobile Device Management.
• Placing hardware orders and maintaining the hardware inventory and asset management records.
• Coordinate hardware repairs with Apple authorized service providers.
• Troubleshoot Meeting Room Platforms (e.g., Microsoft Teams Rooms, Zoom Rooms) and performing regular room checks, particularly before important meetings and events.
• Supporting network printers and multifunction devices, including drivers and print queues.
• Helpdesk Ticket Assignment and resolving common issues on first contact: password resets, account lockouts, email, VPN, printing, network access, and software problems.
• Escalate unresolved or complex issues to Second-Level Support.

What's in it for you?

You will receive rigorous training in SIG propriety toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.

Activities

• Gain SIG expertise and learn all about SIG offerings
• Share knowledge with your colleagues / coach them / act as a sparring partner
• Handle and process client ticket request, document client related or internal processes
• Contribute to automation of processes
• Manage user access to specific applications

Job requirements

• MBO to HBO or equivalent formal training in Computer Science/Engineering
• 2+ years' work experience in an IT technical field
• Excellent interpersonal skills
• Analytical and geared to problem solving
• Service mentality towards clients
• Experience with managing a fleet
• Excellent command of the English language, verbal & written