Part-Time IT Help Desk Support - 24 hours per week

Software Improvement Group; Amsterdam; Vor Ort; EUR 32.000 - 45.000; Vollzeit

Zusammenfassung

Software Improvement Group (SIG) Amsterdam seeks a hands-on IT Support professional to automate provisioning of Apple devices and provide on-call support for internal clients. The role covers documentation, feature implementation, and improving employee satisfaction with IT services.

You will manage Apple device fleets using tools like SimpleMDM, Munki, AutoPkg, and Jamf, and ensure secure access to business systems. Strong English and IT experience are required.

Qualifikationen

• MBO/HBO or equivalent formal training in Computer Science/Engineering.
• 2+ years' work experience in IT supporting a technical field.
• Excellent interpersonal skills and service mentality.
• Analytical and geared toward problem solving.
• Experience managing a fleet of Apple devices (SimpleMDM, Munki, AutoPkg, Jamf) is a plus.
• Excellent command of English, verbal and written.

Aufgaben

• Automate provisioning of Apple devices and provide on-call IT support.
• Documentation and process automation for IT operations.
• Coordinate onboarding/offboarding and device maintenance.
• Oversee user access, network equipment, and device fleets.
• Assist employees and helpdesk ticket handling and escalation.

Kenntnisse

Interpersonal skills

Analytical thinking

Customer service

English proficiency

IT support experience

Ausbildung

MBO/HBO or equivalent in CS/Engineering

Tools

Okta

SimpleMDM

Munki

Jamf

AutoPkg

Jobbeschreibung

Who we are

At Software Improvement Group (SIG), we empower organisations to enhance their software quality through in-depth source code analysis and customised strategic advice. Our software assurance platform, Sigrid, combined with our expert IT consultants, allows our clients to take full control of their software environments. This ensures that their technology becomes a driver of success rather than a source of risk. With a strong market presence and ambitious growth plans for the coming years, we are looking for individuals who want to help us achieve these goals.

Where you come in

As a member of the IT Support team you will automate provisioning of Apple devices. Additionally, you will be on call with internal clients for direct support. Typically, your work will consist of:

• Documentation/automation
• Contributionstofeaturesandproblemsolving
• Employee satisfaction with IT Support
• TheITSupportoverseescomputersystemsforthebusinessandofferssupporttothesystemusersofSIG
• Overseeinguseraccesstothenetwork,manageSwitches/Wifi/Routers
• On-andOff-boarding(setup)users,installingandmaintainingAppledevices,on-premiseuser-andapplicationsupportandinstruction,helpdeskticketassignment,managementandmonitoring
• ManageafleetofAppledevicesusingtechnologieslikeOkta,SimpleMDMandMunki
• Improvesecurityoftheofficeautomation

What's in it for you?

You will receive rigorous training in SIG propriety toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.
Activities

• GainSIGexpertiseandlearnallaboutSIGofferings
• Shareknowledgewithyourcolleagues/coachthem/actasasparringpartner
• Handleandprocessclientticketrequest,documentclientrelatedorinternalprocesses
• Contributetoautomationofprocesses
• Manageuseraccesstospecificapplications

Job Requirements

• MBO - HBO or equivalent formal training in Computer Science/Engineering
• 2+years'workexperienceinanIT supporting technicalfield
• Excellentinterpersonalskills
• Analyticalandgearedtoproblemsolving
• Servicementalitytowardsclients
• ExperiencewithmanagingafleetofAppledevicesusingtechnologieslikeSimpleMDM,Munki,AutoPkg,orJamf is a plus
• Excellent command of the English language, verbal & written