Internship IT Support

Software Improvement Group; Amsterdam; Hybrid; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Comprehensive training

Career progression sessions

Job summary

Software Improvement Group (SIG) offers an internship in Amsterdam within its IT Support team. You will gain hands-on experience by setting up devices for new hires and troubleshooting applications, with a focus on Apple devices and Mobile Device Management.

You will work closely with the team to automate deployment tasks, manage hardware inventory, and assist employees with daily IT questions. A proactive mindset and strong English communication are essential, with three days per week at the

Qualifications

• Willingness to learn and strong communication skills.
• Provide customer-centric, hands-on support for SIG's employees.
• Expected to be present at the SIG office in person for three days a week.
• Fluent in English, both spoken and written.
• General knowledge of Apple devices.
• Basic understanding of Network Management.
• Proactive mindset.

Responsibilities

• Preparing and configuring Apple macOS and iOS devices for SIG's new hires.
• Learning about the management and monitoring systems of our meeting rooms.
• Assisting employees with hands-on support and questions.
• Learning about Apple Mobile Device Management and hardware inventory.
• Gaining insight into enterprise network management and Wi-Fi standards.
• Assisting with user account provisioning and application license management.

Skills

Willingness to learn

Strong communication

Customer-centric support

Fluent English

Apple devices

MDM / device management

Proactive mindset

Education

Currently enrolled in IT or related field

Job description

How we work

During your internship at SIG, you will gain valuable insight into the operations of the IT Support team. You will work closely with the team to set up devices for new hires and learn how to troubleshoot application issues. Additionally, you will develop expertise in Mobile Device Management and the automation of deploying and managing Apple devices. This experience will provide you with a comprehensive understanding of the daily operations of IT Support teams and enhance your troubleshooting skills.

• Preparing and configuring Apple macOS and iOS devices for SIG's new hires
• Learning about the management and monitoring systems of our meeting rooms
• Assisting employees with hands-on support and questions
• Learning about Apple Mobile Device Management and hardware inventory
• Gaining insight into enterprise network management and Wi-Fi standards
• Assisting with user account provisioning and application license management
  
  

Who We Are

How we work

During your internship at SIG, you will gain valuable insight into the operations of the IT Support team. You will work closely with the team to set up devices for new hires and learn how to troubleshoot application issues. Additionally, you will develop expertise in Mobile Device Management and the automation of deploying and managing Apple devices. This experience will provide you with a comprehensive understanding of the daily operations of IT Support teams and enhance your troubleshooting skills.

• Preparing and configuring Apple macOS and iOS devices for SIG's new hires
• Learning about the management and monitoring systems of our meeting rooms
• Assisting employees with hands-on support and questions
• Learning about Apple Mobile Device Management and hardware inventory
• Gaining insight into enterprise network management and Wi-Fi standards
• Assisting with user account provisioning and application license management
  
  

Activities

• Gain SIG expertise and learn all about SIG offerings
• Sharing knowledge within your team and acting as a coach and training partner
• Contribute to the automation of management processes
• Oversee user access to specific applications
  
  

Where you come in

Job Requirements

• Willingness to learn and strong communication skills
• Provide customer-centric, hands-on support for SIG's employees
• Expected to be present at the SIG office in person for three days a week
• Fluent in English, both spoken and written
• General knowledge of Apple devices
• Basic understanding of Network Management
• Proactive mindset
  
  

What's in it for you?

What benefits do you receive?

You will undergo comprehensive training in SIG's exclusive toolsets and methodologies. We will also assist you in achieving your goals through ongoing professional development and regular career progression sessions.

About Us

Software Improvement Group (SIG) empowers organizations to govern the software their business runs on. Through complete portfolio analysis and tailored strategic advice, SIG helps companies embrace AI with control, improve software quality and security by focusing strategic efforts across people, process, and technology.

Sigrid®—its software portfolio governance platform—analyzes over 400 billion lines of code across more than 30,000 systems and 300+ technologies, offering evidence-based insights to help organizations prioritize and manage their most critical IT initiatives.

Founded in 2000 and headquartered in Amsterdam, SIG has offices in New York, Copenhagen, Brussels, and Frankfurt. The company complies with leading ISO/IEC standards, including 27001 and 17025, and co-developed ISO/IEC 5338—the new global standard for AI lifecycle management.

Combining expert consulting with over 25 years of industry-leading research, SIG is the global authority on continuous software portfolio governance.