Part-Time Dutch-Speaking Customer Support Agent (SaaS)

Assessio Group; Amsterdam; Presencial; EUR 17.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible part-time role

Training and ongoing support

Skill development opportunities

Collaborative team

Career growth

Descripción de la vacante

Assessio is seeking a proactive Part-Time Customer Support Agent to join our Global Support team. You will help international clients navigate our SaaS platforms, answer questions, and resolve issues with a service-minded approach.

The role offers 20 hours per week with fixed hours on Thursdays and Fridays, 13:00–17:30, plus roughly 11 flexible hours. Based in Amsterdam or Stockholm, the position supports growth in customer service and HR technology.

Formación

• Fluent in Dutch and English, both written and spoken.
• Available to work Thursdays and Fridays between 13:00 and 17:30.
• Able to commit to 20 hours per week.

Responsabilidades

• Provide professional and friendly customer support via email and phone.
• Respond to customer inquiries in Dutch and English.
• Troubleshoot issues and guide customers through our digital platforms and assessment tools.
• Manage and follow up on support tickets to ensure timely resolutions.
• Collaborate with internal teams to resolve customer questions.
• Assist customers with questions related to assessment results and platform functionality.
• Handle administrative tasks related to customer support.
• Contribute to improving support processes and the overall customer experience.

Conocimientos

Dutch

English

Customer service

Problem-solving

Organized

Independence

Educación

Related field of study

Herramientas

HubSpot

CRM systems

Descripción del empleo

Assessio is seeking a proactive Part-Time Customer Support Agent to join our Global Support team. You will help international clients navigate our SaaS platforms, answer questions, and resolve issues with a service-minded approach.

The role offers 20 hours per week with fixed hours on Thursdays and Fridays, 13:00–17:30, plus roughly 11 flexible hours. Based in Amsterdam or Stockholm, the position supports growth in customer service and HR technology.