SaaS Marketplace Support Specialist (Part-Time, Amsterdam)

FiveX; Amsterdam; On-site; EUR 17,000 - 26,000; Part time

Job summary

FiveX is seeking a cheerful, helpful colleague who supports marketplace teams by answering questions, triaging issues, and guiding users through analytics, exports and account administration. You’ll keep lightweight notes so teammates can pick up threads without losing context.

Join as a part-time team member based in Amsterdam, delivering clear Dutch and English communication and collaborating across product and operations to keep customers happy.

Qualifications

• Customer-facing experience in SaaS, ecommerce or marketplace tooling.
• Ability to switch between tools and browsers calmly under mild urgency.
• Strong written Dutch and English with a friendly tone.
• Available for part-time hours aligned with Amsterdam business coverage.

Responsibilities

• Respond to customer inquiries with timely, accurate guidance via email, chat and phone.
• Coordinate with internal teams when incidents require engineering or commercial follow-up.
• Improve micro-copy or internal FAQs when the same question repeats.
• Represent customer friction honestly in team discussions to ground product priorities.

Skills

Customer-facing experience

Dutch & English proficiency

Calm under mild urgency

Job description

FiveX is seeking a cheerful, helpful colleague who supports marketplace teams by answering questions, triaging issues, and guiding users through analytics, exports and account administration. You’ll keep lightweight notes so teammates can pick up threads without losing context.

Join as a part-time team member based in Amsterdam, delivering clear Dutch and English communication and collaborating across product and operations to keep customers happy.