Part-time Customer Support Specialist (Dutch-speaking)

Assessio; Amsterdam; Vor Ort; EUR 21.000 - 29.000; Teilzeit

Benefits dieser Stelle

Flexible part-time role

Training and ongoing support

Career development opportunities

Collaborative team environment

Growth opportunities

Zusammenfassung

Assessio is seeking a Part-Time Customer Support Agent to join our Global Support team. You will help international clients navigate our SaaS-based HR tech and digital assessment tools, delivering a professional customer experience.

Work 20 hours per week with fixed Thursday and Friday 13:00–17:30, based in Amsterdam or Stockholm. Fluency in Dutch and English, and a genuine interest in customer service, are essential.

Qualifikationen

• Fluent in Dutch and English, written and spoken.
• Available to work Thursdays and Fridays 13:00–17:30.
• Commit to 20 hours per week.
• Strong communication and problem-solving skills.
• Organized, reliable and able to work independently.
• Interest in customer service and delivering a great customer experience.

Aufgaben

• Provide professional customer support via email and phone.
• Respond to inquiries in Dutch and English.
• Troubleshoot issues and guide customers through our platforms and assessment tools.
• Manage and follow up on support tickets to ensure timely resolutions.
• Collaborate with internal teams to resolve questions.

Kenntnisse

Dutch language

English language

Communication

Organization

Tools

HubSpot CRM

Jobbeschreibung

Looking for a flexible part-time job alongside your studies or other commitments? Join Assessio's Global Support team and gain valuable experience in customer support, HR technology, and digital assessment solutions.

At Assessio, we believe in ZERO TALENT WASTE - helping organizations identify, develop, and make the most of people's potential.

About The Role

As a Part-Time Customer Support Agent at Assessio, you'll play an important role in delivering an excellent customer experience to our international clients.

You'll be part of our Global Support team, working closely with supportive, motivated colleagues who enjoy collaborating, sharing knowledge, and having fun together.

Your main responsibility will be to help customers navigate our digital platforms, answer questions, and resolve issues efficiently and professionally.

You’ll receive training in our products, systems, and support processes, giving you the opportunity to build valuable skills in customer service, HR technology, and SaaS-based solutions.

Working Hours & Availability

• Part-time position: 20 hours per week
• Fixed working hours: Thursdays and Fridays, 13:00-17:30
• Remaining 11 hours scheduled flexibly by agreement
• We're looking for someone interested in a long-term opportunity
• Based in Stockholm or Amsterdam

Your Responsibilities

• Provide professional and friendly customer support via email and phone
• Respond to customer inquiries in Dutch and English
• Troubleshoot issues and guide customers through our digital platforms and assessment tools
• Manage and follow up on support tickets to ensure timely resolutions
• Collaborate with internal teams to resolve customer questions
• Assist customers with questions related to assessment results and platform functionality
• Handle administrative tasks related to customer support
• Contribute to improving support processes and the overall customer experience

Who We're Looking For

We're looking for someone who enjoys helping others, takes ownership of their work, and is eager to learn.

Requirements

• Fluent in Dutch and English, both written and spoken
• Available to work Thursdays and Fridays between 13:00 and 17:30
• Able to commit to 20 hours per week
• Strong communication and problem-solving skills
• Organized, reliable, and comfortable working independently
• A genuine interest in customer service and delivering a great customer experience

You might be studying psychology, HR, business, or another relevant field, or simply looking for a rewarding part-time role alongside your other commitments.

Nice to Have

• Previous experience in customer service, customer support, or technical support
• Experience with CRM or ticketing systems, such as HubSpot
• Interest in psychology, psychometric assessments, or HR technology
• Experience working with SaaS platforms or other digital solutions
• Swedish language skills

What We Offer

• A flexible part-time role of 20 hours per week
• Hands-on experience in an international technology company
• Training and ongoing support from experienced colleagues
• Opportunities to develop your customer service, technical, and communication skills
• A collaborative and welcoming team environment
• The opportunity to grow professionally and explore future career opportunities within Assessio

Why Join Assessio

At Assessio, our mission is to help organizations make better people decisions and unlock human potential.

As part of our Global Support team, you'll contribute directly to that mission by helping customers get the most out of our assessment tools and services.

We value curiosity, collaboration, and personal development, and we're looking for someone who wants to grow with us.

Additional Information

• Start dater: As agreed
• Scope: Part-time
• Location: Banérgatan 16, Stockholm
• Recruitment contact: Head of Global support

About Assessio

Assessio is one of the leading providers of Talent Assessment in the Nordics as well as the Netherlands. We deliver our services through modern, user-friendly, internally developed SaaS platforms. We have over 140 engaged employees in Sweden, Norway, Denmark, Netherlands, France, Germany and Romania — all united under our shared vision of Zero Talent Waste.

We strive to contribute to a more efficient and fair labor market where people are assessed based on equal and relevant criteria. Our online products and digital solutions help our clients make effective, fair, and transparent decisions in recruitment and talent management processes.

Join us on our journey to become Northern Europe's leading assessment company!