OPERATIONS SUPERVISOR

Leonardo Hotels; Utrecht; On-site; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Travel allowance

Overtime payout or time off

Training opportunities

Career growth

Hotel stay discount program

Employee overnight stay with dinner &\

Job summary

LEONARDO HOTEL UTRECHT CITY CENTER is seeking an Operations Supervisor to oversee Front Office activities, ensure smooth check-ins/outs, and provide guests with exceptional service. You will lead and coach the team, handle scheduling, and maintain excellent guest communications.

You should be fluent in English and/or Dutch, flexible to morning/evening/night shifts, and able to contribute ideas to improve daily operations and guest satisfaction.

Qualifications

• Minimum a relevant MBO qualification.
• 1 year Front Office experience in a similar role preferred.
• Fluent in English and/or Dutch.

Responsibilities

• Manage Front Office operations including check-in/check-out, guest information, and guest relations.
• Coach and motivate the team; assist with staff scheduling and communications.
• Identify improvement ideas to enhance daily operations and guest experiences.

Skills

Front Office experience

Team leadership

Fluent English

Dutch language

Education

MBO qualification

Tools

Opera Cloud

Job description

As an Operations Supervisor, you are responsible for everything that happens at the Front Office and ensure that every guest enjoys a smooth check-in and check-out experience. You provide guests with all the information they need and consistently impress them with your friendly and welcoming attitude. In addition, you motivate and coach the team with enthusiasm, ensuring everyone is ready to deliver the level of service our guests expect. The Operations Manager can always rely on your support. You assist with staff scheduling, guest and colleague communications, and actively contribute ideas to improve daily operations. Every shift brings new challenges, but one thing remains the same: you deliver quality service and use your creativity to surprise guests, exceed expectations, and create memorable experiences.

LEONARDO HOTEL UTRECHT CITY CENTER

Our hotel is located in the best possible spot in Utrecht! Right across from Hoog Catharijne, just 300 meters from Central Station, and directly next to the Oudegracht. Just a stone’s throw away, you’ll find Tivoli Vredenburg, and you can cheerfully hear the bells of the Dom Tower ringing.

Guests stay with us because of the historic city center or to visit the Jaarbeurs — and we make sure they always want to come back! We like to do things just a little differently and are both creative and entrepreneurial. You’ll notice this in the way we treat our guests, but also in the way we care for our employees.

WHAT MAKES YOU THE PERFECT CANDIDATE?

• You have completed a relevant vocational (MBO) qualification and have at least 1 year of Front Office experience in a similar role.
• You are proactive, creative, and a natural team player.
• You enjoy working hard and take responsibility whenever needed.
• You are fluent in spoken and written English and/or Dutch.
• You are flexible and available to work morning, evening, or night shifts.
• Knowledge of Opera Cloud is a definite advantage.

WHAT’S IN IT FOR YOU?

• Salary range mentioned is monthly gross and for employees aged 20 and over.
• Travel allowance for commuting distances of 10 kilometers or more.
• Overtime can either be paid out or converted into additional time off.
• Extensive opportunities to attend training courses and further develop yourself.
• Career growth opportunities within the organization.
• Purchase products at a discounted rate, such as an (electric) bicycle or mobile phone, with an average tax benefit of 40% through FiscFree.
• Access to an employee benefits program for hotel stays.
• A unique experience where you can enjoy an overnight stay, including dinner and breakfast, to fully get to know your workplace.

COME SOON TO DRINK COFFEE WITH US!