OPERATION SUPERVISOR

Leonardo Hotels Benelux; Amsterdam; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

Training opportunities

Hotel stay benefits

Discounts on hotel services

Job summary

The Manor Amsterdam, part of Leonardo Hotels Benelux, is hiring an Operations Supervisor responsible for the Front Office, ensuring smooth check-in and check-out, and delivering a warm, guest-focused experience. You will lead and coach the team, assist with staff scheduling, handle guest communications, and contribute ideas to daily operations, while thriving on creating memorable stays.

Fluency in English and/or Dutch, plus a year of Front Office experience and familiarity with Opera Cloud,

Qualifications

• One year of Front Office experience in a similar role.
• Proactive, creative, and a natural team player.
• Fluent in spoken and written English and/or Dutch.
• Able to work morning, evening, or night shifts.
• Knowledge of Opera Cloud is a definite advantage.

Responsibilities

• Oversee Front Office operations to ensure smooth check-in/check-out.
• Provide guests with information and maintain a welcoming attitude.
• Motivate and coach the team to deliver high-quality service.
• Assist with staff scheduling and internal communications.
• Contribute ideas to improve daily operations and guest experiences.

Skills

Front Office experience

Team player

Proactive

Fluent English and Dutch

Flexible shifts

Opera Cloud knowledge

Education

MBO qualification

Tools

Opera Cloud

Job description

About The Job

As an Operations Supervisor, you are responsible for everything that happens at the Front Office and ensure that every guest enjoys a smooth check-in and check-out experience. You provide guests with all the information they need and consistently impress them with your friendly and welcoming attitude. In addition, you motivate and coach the team with enthusiasm, ensuring everyone is ready to deliver the level of service our guests expect. The Operations Manager can always rely on your support. You assist with staff scheduling, guest and colleague communications, and actively contribute ideas to improve daily operations. Every shift brings new challenges, but one thing remains the same: you deliver quality service and use your creativity to surprise guests, exceed expectations, and create memorable experiences.

WHO ARE WE?

The Manor Amsterdam is also called the most beautiful hotel of Amsterdam East. Where The Manor used to be a hospital and a district office, it is now a modern hotel with beautiful rooms. Special rooms, a trendy hotel bar and a location in one of the nicest areas of Amsterdam: what more could you want?

As Leonardo Hotels Benelux, we are within the large Leonardo Hotels Group, responsible for all activities for the 28 hotels in the Netherlands and Belgium. At Leonardo Hotels we care deeply about personal growth, connection, and making an impact together. On average, our colleagues work with us for four years, because we always look for good internal career opportunities - and we are quite proud of that!

Job Requirements

What makes you the perfect candidate?

• You have completed a relevant vocational (MBO) qualification and have at least 1 year of Front Office experience in a similar role.
• You are proactive, creative, and a natural team player.
• You enjoy working hard and take responsibility whenever needed.
• You are fluent in spoken and written English and/or Dutch.
• You are flexible and available to work morning, evening, or night shifts.
• Knowledge of Opera Cloud is a definite advantage.

What’s in it for you?

• Salary range mentioned is monthly gross and for employees aged 20 and over.
• Travel allowance for commuting distances of 10 kilometers or more.
• Overtime can either be paid out or converted into additional time off.
• Extensive opportunities to attend training courses and further develop yourself.
• Career growth opportunities within the organization.
• Purchase products at a discounted rate, such as an (electric) bicycle or mobile phone, with an average tax benefit of 40% through FiscFree.
• Access to an employee benefits program for hotel stays.
• A unique experience where you can enjoy an overnight stay, including dinner and breakfast, to fully get to know your workplace.