GUEST RELATIONS OFFICER

Leonardo Hotels Benelux; Amsterdam; On-site; EUR 21,204 - 29,016; Full time

Benefits offered by this job

Travel allowance

Overtime paid or time off

Training and development programmes

Global employee discounts

Overnight stay experience with dinner

Job summary

Leonardo Royal Hotel Amsterdam is seeking a Guest Relations Officer to elevate guest satisfaction and support the Front Office team with daily operations. You will monitor guest experiences, respond to reviews, and assist with scheduling and complaint handling to ensure a smooth stay.

You will pamper VIP guests and help the Front Office staff, delivering exceptional service and hospitality in a fast-paced environment. Fluent Dutch and proficient English are required for daily guest interactions.

Qualifications

• Completed a hospitality-related course or possess comparable experience.
• Eager to learn and take on challenges.
• Representational and administratively strong; good written and spoken communication in Dutch and English.

Responsibilities

• Monitor and optimize guest satisfaction as part of the Front Office team.
• Respond to daily guest reviews and post appropriate comments to improve guest perception.
• Assist with scheduling and basic complaint handling to ensure smooth hotel operations.
• pamper VIP guests and support the Front Office to ensure seamless guest experiences.

Skills

Hospitality

Customer service

Administrative skills

Dutch language

English language

Education

Hospitality-related course

Job description

About The Job

As a Guest Relations Officer you are the calling card of the Leonardo Royal Hotel Amsterdam. You are responsible for monitoring, analyzing and mainly optimizing guest satisfaction. Together with the Front Office team, you have an overview of which guests arrive and are welcomed every day. You like to pamper VIP guests extra and you know better than anyone how to do that! You work closely with the Front Office team and of course you help them when necessary so that everything runs smoothly.

In addition, you deal with reviews on a daily basis. Every review matters, and you know it! By posting the right comments and taking next steps, you can ensure that guests have an unconditional stay. They have to come back like this! You also take on some administrative tasks such as making schedules and ensure proper complaint handling.

LEONARDO ROYAL HOTEL AMSTERDAM

The newest hotel of our company is located directly at the Overamstel metro station. The location of this 4-star superior hotel is ideal: 5 minutes from the Zuidas and the RAI, 10 minutes from the city center and 20 minutes from Schiphol Airport. The hotel has 18 floors and 490 rooms with a fresh, innovative design and high quality modern equipment. The 1,200 square meters of conference space is spread over 11 meeting rooms and a gigantic ballroom; the perfect location for large events and conferences! Leonardo Royal Hotel Amsterdam is the largest hotel of the entire Leonardo company in Europe. Beautiful views over the city and the most refined dishes in LEO'S International Flavors restaurant make guests say 'Now we're talking'!

Job Requirements

WHAT MAKES YOU THE PERFECT ADDITION TO OUR TEAM?

• You have completed a hospitality-related course and is ready for your first job or have comparable experience;
• You are eager to learn and looking for a challenge;
• You are representative and administratively strong;
• You speak fluent Dutch and sufficient English.

WHAT'S IN IT FOR YOU?

• Salary range per is gross month, gross, for ages 20 and above.
• Travel allowance starting from 10 kilometres commuting distance.
• Overtime can be paid out or saved as extra time off.
• Access to training and development programmes.
• Opportunities for personal development and career growth.
• Option to purchase products like an electric bike or phone with an average 40% tax benefit via FiscFree.
• Access to a global employee discount programme.
• A special experience including an overnight stay with dinner and breakfast during your 'Know Where You Work' moment.

COME SOON TO DRINK COFFEE WITH US!