Desktop Support Engineer

Sharp Brains; Apeldoorn; Hybrid; EUR 30,000 - 45,000; Full time

Job summary

A technology solutions provider in the Netherlands seeks a Technical Support Specialist to provide onsite and remote support for hardware and software issues. Responsibilities include troubleshooting devices, managing user accounts, and logging tickets. Candidates should have a solid understanding of Windows 10/11, Office 365, and experience with Active Directory. Good communication skills are essential. This role offers opportunities for growth in a dynamic environment.

Qualifications

• Strong knowledge of Windows 10/11 and Office 365 needed.
• Experience with Active Directory and ITSM tools is essential.
• Good communication and customer support skills are required.

Responsibilities

• Provide onsite/remote technical support to end users.
• Install, configure, and troubleshoot user devices.
• Log and update tickets in the ITSM tool for resolution.

Skills

Strong knowledge of Windows 10/11

Experience with Office 365

Knowledge of hardware troubleshooting

Good communication skills

Tools

Active Directory

ServiceNow

Remedy

Job description

• Provide onsite/remote technical support to end users for hardware and software issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Support Windows OS, Microsoft Office, Outlook, and common business applications.
• Manage user accounts, password resets, and access issues through Active Directory.
• Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN).
• Perform hardware replacement, upgrades, and system imaging.
• Support IT asset management and inventory updates.
• Log and update tickets in the ITSM tool and ensure timely resolution.
• Coordinate with L3 teams or vendors for advanced technical issues.
• Provide VIP or executive support when required.

Required Skills:

• Strong knowledge of Windows 10/11 and Office 365.
• Experience with Active Directory and ticketing systems (ServiceNow, Remedy, etc.).
• Basic understanding of network troubleshooting.
• Knowledge of hardware troubleshooting and device setup.
• Good communication and customer support skills.