Onsite IT Support Engineer - Windows & 365 Specialist

ITproposal B.V.; Zaltbommel; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Full-time employment

Professional IT environment

Ongoing training and professional dev

Collaborative and supportive team

Job summary

ITproposal B.V. in Zaltbommel is seeking an IT Onsite Support Engineer to provide hands-on IT support to end users and ensure devices and workplace technology operate smoothly in a fast-paced onsite environment.

The role requires 2+ years in desktop or onsite support, strong knowledge of Windows 10/11, Microsoft 365, Active Directory / Microsoft Entra ID, and basic networking, plus excellent customer service.

Qualifications

• Minimum 2 years of IT support experience in a desktop or onsite role.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory / Microsoft Entra ID, basic networking, and hardware troubleshooting.
• Experience working with ticketing systems (ServiceNow, TOPdesk, Jira, or similar).
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize multiple tasks.
• Fluent Dutch and English; able to commute to Zaltbommel area.

Responsibilities

• Provide 1st and 2nd line onsite IT support for end users.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and support desktops, laptops, printers, mobile devices, and peripherals.
• Deploy, image, and configure Windows devices.
• Support Microsoft 365 applications, including Outlook, Teams, and Office applications.
• Manage user accounts, permissions, and passwords using Active Directory or Microsoft Entra ID.
• Log, track, and resolve incidents and service requests using an ITSM/ticketing system.
• Perform hardware replacements and asset management.
• Escalate complex technical issues to appropriate support teams.
• Deliver excellent customer service while meeting SLA targets.
• Document troubleshooting steps and maintain accurate support records.

Skills

IT support

Windows 10/11

Microsoft 365

Active Directory / Microsoft Entra ID

Networking basics

Hardware troubleshooting

Ticketing systems

Analytical skills

Communication

Time management

Tools

ServiceNow

TOPdesk

Jira

Job description

ITproposal B.V. in Zaltbommel is seeking an IT Onsite Support Engineer to provide hands-on IT support to end users and ensure devices and workplace technology operate smoothly in a fast-paced onsite environment.

The role requires 2+ years in desktop or onsite support, strong knowledge of Windows 10/11, Microsoft 365, Active Directory / Microsoft Entra ID, and basic networking, plus excellent customer service.