Onsite IT Support Technician (L1–L2) – AD & Windows Expert

Everience Benelux; Amsterdam; On-site; EUR 42,000 - 54,000; Full time

Job summary

Everience Benelux in Amsterdam is seeking an IT Support Technician to provide onsite hardware, software and network support for a 400+ user enterprise. You will install, configure and maintain desktops, laptops, printers and mobile devices while ensuring SLAs are met.

You will troubleshoot Windows OS, Microsoft 365, AD, and AV systems, document incidents and contribute to improving IT practices. Fluent Dutch and English are required; onsite role with a collaborative, customer-focused team.

Qualifications

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Incident and request processing (ITIL – ticket tracking).
• IT Support experience in a large enterprise environment (+ 400 users).
• Onsite support and customer care experience required.

Responsibilities

• Provide onsite technical support for hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
• Manage user accounts, permissions, and access in Active Directory
• Respond to service desk tickets and ensure timely resolution within SLAs
• Support meeting room technology and AV equipment
• Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
• Document incidents, solutions, and procedures

Skills

Customer service orientation

Communication skills

Team spirit

Analytical skills

Education

IT support certification or related field

Tools

Windows OS

Office 365

Active Directory

MS Teams

Network troubleshooting

Job description

Everience Benelux in Amsterdam is seeking an IT Support Technician to provide onsite hardware, software and network support for a 400+ user enterprise. You will install, configure and maintain desktops, laptops, printers and mobile devices while ensuring SLAs are met.

You will troubleshoot Windows OS, Microsoft 365, AD, and AV systems, document incidents and contribute to improving IT practices. Fluent Dutch and English are required; onsite role with a collaborative, customer-focused team.