Onsite IT Support Engineer - Windows, M365 & AV

Us3 Ltd; Amsterdam; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Us3 Ltd is seeking an experienced Onsite Support Engineer in Amsterdam to deliver end-user IT support, troubleshoot desktops and mobile devices, and assist infrastructure teams with onsite activities. You will manage Windows 10/11, Microsoft 365 apps, Teams Rooms, and AV equipment, perform device enrollment with Intune, and maintain asset records and CMDB.

The role involves coordinating with network, security, and workplace teams, handling incidents in ServiceNow, and supporting meetings with

Competenze

• Experience providing onsite IT support for Windows laptops/desktops.
• Experience supporting Microsoft 365 apps, Teams, Outlook and OneDrive.
• Experience with iOS and Android devices.
• Knowledge of Intune or other MDM solutions.
• Experience with Teams Rooms and AV/meeting room tech.
• Basic networking knowledge (LAN/Wi‑Fi/TCP/IP/VPN).
• Familiarity with ITSM tools (ServiceNow or similar).
• Strong customer service and communication skills.

Mansioni

• Provide onsite and remote support for Windows laptops, desktops, and peripherals.
• Troubleshoot hardware, software, OS, and application issues.
• Support Microsoft 365 apps (Outlook/Teams/OneDrive).
• Install, configure, upgrade, and replace devices; maintain asset records.
• Support Apple iOS and Android devices.
• Configure email, Teams, VPN, and mobile apps.
• Manage device enrollment using Intune/MDM.
• Support Teams Rooms and AV/meeting room tech.
• Perform meeting room checks and executive support as needed.
• Coordinate with AV vendors to resolve issues.
• Provide onsite support to infrastructure, network, security, server teams.
• Perform cable patching, equipment installation, and connectivity checks.
• Manage incidents via ITSM tools with SLA adherence.
• Maintain accurate asset inventory and CMDB records.
• Participate in audits, tech refresh, and continuous improvement.

Conoscenze

Windows 10/11 support

Microsoft 365 (Outlook/Teams/OneDrive)

iOS devices support

Android devices support

Intune / MDM

Teams Rooms / AV

Networking basics (LAN/Wi-Fi/TCP/IP/VN

ITSM tools (ServiceNow)

Asset management & CMDB

Customer service & communication

Strumenti

Microsoft Intune

ServiceNow

Descrizione del lavoro

Us3 Ltd is seeking an experienced Onsite Support Engineer in Amsterdam to deliver end-user IT support, troubleshoot desktops and mobile devices, and assist infrastructure teams with onsite activities. You will manage Windows 10/11, Microsoft 365 apps, Teams Rooms, and AV equipment, perform device enrollment with Intune, and maintain asset records and CMDB.

The role involves coordinating with network, security, and workplace teams, handling incidents in ServiceNow, and supporting meetings with