Support Engineer

i2d consulting; Noord-Brabant; On-site; EUR 42,000 - 62,000; Full time

Job summary

i2d consulting is seeking an experienced Onsite Support Engineer to deliver hands-on IT support across corporate offices and enterprise environments in the Netherlands. You will diagnose issues, deploy devices, and support collaboration tools.

The role requires strong customer service, IT asset management, and familiarity with Microsoft 365, Intune, and meeting room tech. You will work onsite, liaise with AV vendors, and uphold SLAs.

Qualifications

• Minimum 5 years in onsite/desktop support.
• Proven ability to deliver excellent customer service.
• Hands-on experience supporting Windows devices and mobile devices.
• Experience with Microsoft 365, Teams, Outlook, OneDrive.
• Familiar with Intune and MDM solutions.
• Knowledge of meeting room technologies and Teams Rooms.

Responsibilities

• Provide onsite and remote support for Windows devices and peripherals.
• Troubleshoot OS, software, and hardware issues and perform device deployments.
• Manage JML processes and asset management.
• Configure email, Teams, VPN, and mobile apps for end users.
• Support Teams Rooms and video conferencing equipment.
• Maintain ITSM tickets and CMDB records; uphold SLAs.
• Collaborate with AV vendors and infrastructure teams for complex issues.

Skills

Windows 10/11

Microsoft 365 (Outlook, Teams, OneNote

Apple iOS & Android devices

Microsoft Intune / MDM

Microsoft Teams Rooms

Networking (LAN, Wi-Fi, VPN)

ServiceNow / ITSM

IT asset lifecycle management

VIP/executive user support

Meeting room / AV troubleshooting

Tools

ServiceNow

Job description

Work Authorisation: Candidates must already have the legal right to work in the Netherlands. Visa sponsorship is not available.

About the Role

We are looking for an experienced Onsite Support Engineer to provide high-quality IT support across corporate office and enterprise environments. The ideal candidate will have strong technical troubleshooting skills, excellent customer service, and hands-on experience supporting end-user devices, mobile technologies, and meeting room systems.

Key Responsibilities

End-User Support

• Provide onsite and remote support for Windows laptops, desktops, and peripherals.
• Troubleshoot hardware, software, operating system, and application-related issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
• Handle device installations, replacements, upgrades, and IT asset management.
• Support joiner, mover, and leaver (JML) processes.
• Configure and troubleshoot Apple iPhones, iPads, and Android devices.
• Configure email, Microsoft Teams, VPN, and other mobile applications.
• Support device enrollment and management using Microsoft Intune or other mobile device management (MDM) solutions.

Meeting Room and Collaboration Support

• Support Microsoft Teams Rooms and video conferencing solutions.
• Troubleshoot meeting room equipment, including displays, cameras, microphones, and speakers.
• Perform pre-meeting checks and provide executive meeting support when required.
• Coordinate with audiovisual (AV) vendors to resolve complex technical issues.

Infrastructure and Hands-on Support

• Provide hands-on technical support to infrastructure, network, security, server, and workplace teams.
• Perform cable patching, equipment installations, device replacements, and connectivity checks.
• Support hardware deployments, site readiness activities, and infrastructure changes.

Service Management and Operations

• Act as the primary onsite IT contact for end users.
• Manage incidents and service requests through ServiceNow or similar IT service management (ITSM) tools.
• Ensure compliance with service-level agreements (SLAs) and timely ticket resolution.
• Maintain accurate IT asset and configuration management database (CMDB) records.
• Participate in site audits, technology refresh projects, and continuous improvement initiatives.

Required Technical Skills

• Strong knowledge of Windows 10/11 operating systems.
• Experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
• Hands-on experience supporting Apple iOS devices and Android smartphones and tablets.
• Knowledge of Microsoft Intune and mobile device management solutions.
• Experience supporting Microsoft Teams Rooms and meeting room technologies.
• Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong hardware troubleshooting skills and understanding of IT asset lifecycle management.

Required Experience

• Minimum 5 years of experience in onsite or desktop support.
• Hands-on experience supporting Windows devices, mobile devices, and meeting room technologies.
• Experience providing hands-on infrastructure support in enterprise environments.
• Proven ability to deliver excellent customer service and maintain high user satisfaction.

Soft Skills

• Excellent customer service and interpersonal skills.
• Professional approach when supporting VIPs and executive users.
• Ability to work independently and manage priorities effectively.
• Strong analytical and problem-solving skills.
• Proactive, positive, and collaborative attitude.
• Ability to work in a fast-paced environment with minimal supervision.

Preferred Qualifications and Certifications

• Experience supporting multinational enterprise environments.
• Experience working in manufacturing or corporate office environments.
• Microsoft Teams Administrator Associate (MS-700).
• ServiceNow Certified System Administrator (CSA) is an advantage.

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