Onsite IT Support Engineer - Logistics & Warehouse Tech

Yusen Logistics (UK) Ltd; Amsterdam; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Yusen Logistics is seeking an IT On-Site Engineer to join our Level 2 IT support team in Amsterdam (Schiphol). You will provide hands-on support across warehouse and office locations, resolving incidents, maintaining equipment and assisting end-users.

The role blends warehouse tech with traditional IT support, offering variety and ownership close to business operations. You will work with RF scanners, printers, and end-user devices, perform onboarding/offboarding, and contribute to IT projects

Qualifications

• Bachelor's degree in IT or related field or equivalent onsite IT support experience.
• Hands-on IT support in office, warehouse, manufacturing or operational environments.
• Familiarity with ITIL principles and ITSM processes.
• Experience with ServiceNow or similar ITSM platform.
• Understanding of Windows, Android, iOS, PC hardware, IP networking and workplace technologies.
• Knowledge of printers, scanning solutions and warehouse technology is advantageous.
• Experience in logistics, warehousing or freight forwarding environments preferred.
• Strong troubleshooting and analytical skills.
• Customer-focused with excellent communication skills.
• Proactive, reliable and able to manage priorities independently.

Responsibilities

• Provide onsite support for warehouse tech such as RF scanners, label printers and operational devices.
• Support laptops, desktops, mobile devices and other end-user hardware.
• Manage local printers, meeting room tech and audiovisual equipment.
• Assist onboarding/offboarding activities, user setup and basic Microsoft 365 training.
• Deliver first-line application support for WMS, TMS and other local business apps.
• Act as remote hands for regional infra and IT operations teams.
• Escalate complex incidents and coordinate with external vendors as needed.
• Maintain asset management records and document activities in the ITSM system.
• Support testing, implementations and rollout activities for IT projects.
• Promote cybersecurity awareness and ensure IT policy compliance.

Skills

ITIL knowledge

Troubleshooting

Communication

On-site IT support

Prioritization

Education

Bachelor's degree in IT

Tools

ServiceNow

ITSM platforms

Job description

Yusen Logistics is seeking an IT On-Site Engineer to join our Level 2 IT support team in Amsterdam (Schiphol). You will provide hands-on support across warehouse and office locations, resolving incidents, maintaining equipment and assisting end-users.

The role blends warehouse tech with traditional IT support, offering variety and ownership close to business operations. You will work with RF scanners, printers, and end-user devices, perform onboarding/offboarding, and contribute to IT projects