IT Support Engineer - Onsite & Warehouse Tech (L2)

Yusen Logistics (Deutschland) GmbH; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

Yusen Logistics is seeking an IT Support Engineer (L2) to join our Northern Netherlands team. You will provide onsite support across warehouse and office locations, resolve incidents, manage IT equipment, and assist with business applications, acting as the local IT face for operations.

You should have a Bachelor’s degree in IT or equivalent onsite experience, hands-on support in office or operational environments, ITIL familiarity, and experience with ServiceNow.

Qualifications

• Bachelor's degree in IT or related field or equivalent onsite IT support experience.
• Hands-on IT support in office, warehouse, manufacturing or operational environments.
• Familiarity with ITIL principles and ITSM processes.
• Experience with ServiceNow or similar ITSM platform.
• Understanding of Windows, Android, iOS, PC hardware, IP networking and workplace tech.
• Knowledge of printers, scanning solutions, and warehouse tech is a plus.
• Experience in logistics, warehousing, or freight forwarding preferred.
• Strong troubleshooting, communication, and prioritization skills.

Responsibilities

• Provide onsite IT support across warehouse and office locations.
• Resolve incidents, maintain IT equipment, and support business apps.
• Deliver first-line support for WMS/TMS and local applications.
• Act as remote hands for regional IT ops teams.
• Escalate complex issues and coordinate with vendors.
• Maintain asset records and document activities in ITSM.
• Support testing, implementations and rollout of IT projects.
• Promote cybersecurity awareness and comply with IT policies.

Skills

Troubleshooting

Communication

ITIL principles

Task prioritization

Customer focus

Proactive attitude

Education

Bachelor's degree in IT or related field

Equivalent hands-on onsite IT support experience

Tools

ServiceNow

ITSM platforms

Microsoft Windows

Android

iOS

IP networking

Printers/ Scanners

Job description

Yusen Logistics is seeking an IT Support Engineer (L2) to join our Northern Netherlands team. You will provide onsite support across warehouse and office locations, resolve incidents, manage IT equipment, and assist with business applications, acting as the local IT face for operations.

You should have a Bachelor’s degree in IT or equivalent onsite experience, hands-on support in office or operational environments, ITIL familiarity, and experience with ServiceNow.