Onsite IT Support Specialist - EUC & Endpoint Expert

Next-Link; Rotterdam; On-site; EUR 35,000 - 55,000; Full time

Job summary

Nextlink is seeking an experienced Onsite IT Support professional to deliver hands-on end-user computing, deskside support, and site IT operations at our Rotterdam location. The ideal candidate will manage IMACD activities, hardware/software troubleshooting, and Microsoft endpoint administration.

The role requires independent incident handling, accurate documentation, and collaboration with remote IT teams to ensure stable IT services.

Qualifications

• Experience in IT support, EUC, deskside support, or onsite IT operations.
• Strong hands-on experience in deskside support and IMACD activities.
• Good knowledge of Active Directory and Microsoft Entra ID (formerly Azure AD).
• Practical experience with Microsoft Intune and endpoint management.
• Strong hardware troubleshooting skills including break/fix, component replacement, and device upgrades.
• Experience supporting Windows-based laptops, desktops, printers, and peripherals.
• Knowledge of software deployment, application management, patching, and endpoint security updates.
• Experience with patch management tools; Patch My PC experience is an advantage.
• Basic networking knowledge, including LAN/WAN, switches, routers, Wi-Fi.
• Basic firewall knowledge; Sophos firewall experience is a plus.
• Experience coordinating with OEMs, vendors, and third-party service providers.
• Ability to perform basic infrastructure checks and provide remote-hands support to technical teams.
• Strong analytical, troubleshooting, communication, and customer service skills.
• Ability to work independently, manage priorities, and resolve incidents within SLAs.
• Professional proficiency in English; Dutch knowledge preferred.

Responsibilities

• Provide onsite EUC, deskside, and IMACD support for end users, including installations and relocations.
• Diagnose and resolve hardware, software, OS, connectivity, printing, and peripheral issues.
• Perform hardware break/fix, component replacements, and device upgrades.
• Administer AD, Entra ID, and Intune for endpoint and user management.
• Manage software deployment, endpoint patching, security updates, and applications.
• Provide technical support for Windows laptops, desktops, printers, docking stations, and other peripherals.
• Troubleshoot basic network connectivity issues (switches, routers, Wi‑Fi, firewalls).
• Coordinate with OEMs/vendors for warranty claims, repairs, replacements, escalations.
• Provide remote-hands and onsite assistance to remote infrastructure and security teams.
• Support IT rollouts, hardware refreshes, migrations, and deployment projects.
• Assist users with IT systems and standard operating procedures.
• Maintain documentation for incidents, assets, changes, and SLAs.
• Work independently onsite at Rotterdam, prioritizing incidents and escalating as needed.

Skills

EUC & deskside support

IMACD activities

Active Directory

Entra ID / Azure AD

Intune / endpoint mgmt

Windows troubleshooting

Networking basics

Patch management

SLA compliance

Customer service

English proficiency

Dutch preferred

Tools

Microsoft Intune

Patch My PC

Sophos firewall

Active Directory

Entra ID / Azure AD

Microsoft Endpoint Manager

Job description

Nextlink is seeking an experienced Onsite IT Support professional to deliver hands-on end-user computing, deskside support, and site IT operations at our Rotterdam location. The ideal candidate will manage IMACD activities, hardware/software troubleshooting, and Microsoft endpoint administration.

The role requires independent incident handling, accurate documentation, and collaboration with remote IT teams to ensure stable IT services.