L1 onsite support

Itproposal; Amsterdam; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Company car

Job summary

Itproposal is seeking an Onsite Engineer to support a client in Amsterdam. You will provision hardware, image devices with the corporate OS, install Microsoft 365 and Teams, and ensure software updates are applied. You will configure access controls, enroll MFA, and verify VPN connectivity.

Travel to client locations is required according to the calendar. A driving license and professional demeanor are expected as you interact with users with varying technical knowledge.

Qualifications

• Must be proactive and technically skilled onsite engineer.
• Ability to diagnose hardware and software issues with strong customer service.
• Willingness to travel to client locations as per calendar and have a driving license.

Responsibilities

• Provision devices (laptops, monitors, peripherals) and log assets.
• Image devices with corporate OS and install required productivity tools.
• Configure access (VPN, shared drives) and enroll MFA for users.
• Document setups in ServiceNow and ensure devices connect to Wi-Fi and VPN.

Skills

Hardware provisioning

System imaging

Software installation

VPN access

MFA setup

Customer service

Tools

Intune

Microsoft 365

Teams

ServiceNow

Job description

We are looking for a proactive and technically skilled Onsite Engineer to join our IT support team for one of our clients. In this role, you will diagnose and resolve technical hardware and software issues across the organization, providing exceptional customer service to users of varying technical knowledge.

1. Hardware Preparation

• Device Provisioning: Assign and log physical assets like laptops, monitors, and peripherals (keyboards, mice, headsets)
• Physical Inspection: Perform a hardware check to confirm the camera, microphone, and all physical ports are functional.
• Asset Tagging: Apply company asset tags and document the assignment for inventory tracking.
• Should have the basic knowledge of Intune

2. Software & Security Configuration

• System Imaging: Apply the appropriate corporate desktop image (OS) to ensure the device meets company standards.
• Application Installation: Install required productivity tools (e.g., Microsoft 365, Teams) and role-specific software.
• Updates: Ensure the Operating System and all installed drivers are fully patched and up to date.

3. Account & Access Provisioning

• Permissions: Grant access to shared network drives, specific VPN groups, and necessary cloud applications based on their role.
• MFA Enrollment: Initiate Multi-Factor Authentication (MFA) setup to secure user logins from day one.

• Connectivity Testing: Verify the device successfully connects to the company Wi-Fi and VPN.
• Documentation: Log the completed setup in the ServiceNow ticketing system for record-keeping.

Key Points to agree:

• Office Timing and Attendance should be maintained (8.5hrs per day)
• Candidate to maintain professionalism and a calm attitude when dealing with users, especially when they are facing some issue.

Employees should have car and driving licenses and open to travel the client locations based on the scheduled calendar.