Observability Product Owner & Adoption Lead

parsionate; Amsterdam; On-site; EUR 85,000 - 120,000; Full time

Job summary

Accenture Netherlands seeks an Observability Product Owner & Adoption Lead within Application Architecture. You will drive adoption across applications, infrastructure and operations, moving clients from tool deployment to sustained value realisation.

Engage with senior stakeholders and technical teams to define onboarding journeys, governance, and operating practices for shared observability services, while exploring AI-driven insights and proactive operations.

Qualifications

• Experience with observability adoption and governance.

Responsibilities

• Drive adoption across diverse application, infrastructure, operations, moving clients from tool deployment to sustained value realisation.
• Translate business, operational and user needs into observability capabilities including dashboards, alerting and telemetry requirements.
• Coordinate application teams, operations teams and technology providers to align delivery, adoption and continuous improvement.
• Define onboarding journeys, governance and operating practices for teams consuming shared observability services.
• Use adoption, platform usage, service reliability and operational performance data to prioritise improvements and demonstrate value.
• Connect observability with ITSM and ITOM processes, including incident, problem, change, CMDB and service-management workflows.
• Identify opportunities for AIOps, predictive insights, root-cause analysis.
• Help clients establish the confidence to progress from reactive monitoring towards proactive, predictive and increasingly autonomous operations.
• Act as a client advisor who can move between senior stakeholder discussions and detailed conversations with technical teams.

Skills

Observability

Product ownership

Adoption strategy

ITSM integration

ITOM integration

AIOps

Stakeholder management

Job description

Observability Product Owner & Adoption Lead — Application Architecture Associate Manager | Mid-Level | Full time | Amsterdam

Lead with expertise, drive innovation.

Are you an experienced professional ready to take your career to the next level? At Accenture the Netherlands, we're seeking Observability experts who bring deep expertise, strategic thinking, and a passion for innovation to help us solve complex challenges and deliver exceptional results.

What you'll do:

• Drive adoption across diverse application, infrastructure, operations, moving clients from tool deployment to sustained value realisation.
• Translate business, operational and user needs into observability capabilities including dashboards, alerting and telemetry requirements.
• Coordinate application teams, operations teams and technology providers to align delivery, adoption and continuous improvement.
• Define onboarding journeys, governance and operating practices for teams consuming shared observability services.
• Use adoption, platform usage, service reliability and operational performance data to prioritise improvements and demonstrate value.
• Connect observability with ITSM and ITOM processes, including incident, problem, change, CMDB and service-management workflows.
• Identify opportunities for AIOps, predictive insights, root-cause analysis.
• Help clients establish the confidence to progress from reactive monitoring towards proactive, predictive and increasingly autonomous operations.
• Act as a client advisor who can move between senior stakeholder discussions and detailed conversations with technical teams.

How We Reinvent

At Accenture, our teams operate within one of our core service lines— Digital Core, Industry & Enterprise, Supply Chain & Engineering, Cybersecurity, Song, Finance, Talent, Client Groups, Global Operations, Reinventions Services —each designed to drive reinvention at scale.

You’ll be part of a multidisciplinary team composed of multidisciplinary team of solution architects, observability engineers, product and adoption leads, AIOps specialists, ITSM professionals and consultants, working collaboratively to solve complex challenges and shape the future of intelligent business. Whether it's transforming digital cores, embedding AI into operations, or designing human-centric experiences, our teams are empowered to innovate boldly and deliver measurable impact.

We go to market by industry, leveraging our global delivery network and strategic partnerships with ecosystem leaders like Microsoft, AWS, and Google. Our culture of shared success and continuous learning ensures that every team member contributes to—and benefits from—our reinvention journey.