Observability Product Owner & Adoption Lead

3900 Accenture B.V. Company; Amsterdam; Hybrid; EUR 90,000 - 150,000; Full time

Benefits offered by this job

4x9 Workweek Option

Hybrid Working

Annual Bonus

Net Allowance

Employee Share Purchase Plan

Health Insurance

Job summary

Accenture NL is seeking observability experts to drive adoption across diverse applications, infrastructure and operations, moving clients from tool deployment to sustained value realisation.

You will translate business, operational and user needs into observability capabilities, define onboarding journeys and governance, and collaborate with cross-functional teams to prioritise improvements and demonstrate value.

Qualifications

• 8+ years in technology, with product ownership or observability experience.
• Strong knowledge of leading observability platforms and telemetry concepts.
• Experience integrating ITSM/ITOM with observability and monitoring.

Responsibilities

• Drive adoption across applications, infrastructure, and operations to realise value.
• Translate business needs into dashboards, alerts and telemetry requirements.
• Coordinate teams and providers to align delivery and continuous improvement.
• Define onboarding journeys, governance and operating practices for shared observability services.
• Use data to prioritise improvements and demonstrate value.
• Connect observability with ITSM/ITOM processes and workflows.
• Identify opportunities for AIOps, predictive insights and root-cause analysis.
• Advise clients and engage with senior stakeholders and technical teams.

Skills

Agile working

Backlog prioritisation

Stakeholder management

Adoption and value realisation

SLOs and service reliability

AIOps

Telemetry concepts

ITSM/ITOM integration

Education

Bachelor's or Master's degree in Computer Science / Information Technology / Engineering / Business Information Management or equivalent

8+ years in Technology (experience requirement)

Tools

Dynatrace

Elastic

Splunk

Grafana

Datadog

ServiceNow ITSM/ITOM

CMDB

Open Telemetry

Job description

Lead with expertise, drive innovation. Are you an experienced professional ready to take your career to the next level? At Accenture the Netherlands, we're seeking Observability experts who bring deep expertise, strategic thinking, and a passion for innovation to help us solve complex challenges and deliver exceptional results.

What you'll do:

• Drive adoption across diverse application, infrastructure, operations, moving clients from tool deployment to sustained value realisation.
• Translate business, operational and user needs into observability capabilities including dashboards, alerting and telemetry requirements.
• Coordinate application teams, operations teams and technology providers to align delivery, adoption and continuous improvement.
• Define onboarding journeys, governance and operating practices for teams consuming shared observability services.
• Use adoption, platform usage, service reliability and operational performance data to prioritise improvements and demonstrate value.
• Connect observability with ITSM and ITOM processes, including incident, problem, change, CMDB and service-management workflows.
• Identify opportunities for AIOps, predictive insights, root-cause analysis.
• Help clients establish the confidence to progress from reactive monitoring towards proactive, predictive and increasingly autonomous operations.
• Act as a client advisor who can move between senior stakeholder discussions and detailed conversations with technical teams.

How We Reinvent

At Accenture, our teams operate within one of our core service lines— Digital Core, Industry & Enterprise, Supply Chain & Engineering, Cybersecurity, Song, Finance, Talent, Client Groups, Global Operations, Reinventions Services —each designed to drive reinvention at scale. You'll be part of a multidisciplinary team composed of multidisciplinary team of solution architects, observability engineers, product and adoption leads, AIOps specialists, ITSM professionals and consultants, working collaboratively to solve complex challenges and shape the future of intelligent business. Whether it's transforming digital cores, embedding AI into operations, or designing human‑centric experiences, our teams are empowered to innovate boldly and deliver measurable impact. We go to market by industry, leveraging our global delivery network and strategic partnerships with ecosystem leaders like Microsoft, AWS, and Google. Our culture of shared success and continuous learning ensures that every team member contributes to—and benefits from—our reinvention journey.

What we're looking for:

• Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business Information Management or a comparable field, or equivalent professional experience.
• Experience: 8+ years in Technology, including experience in technical product ownership, observability, APM, monitoring, SRE, IT Operations or service management.
• Skills: Agile working, backlog prioritisation; stakeholder management; adoption and value realisation; strong knowledge of one or more leading observability platforms, preferably Dynatrace, Elastic or Splunk; Telemetry concepts; SLOs and service reliability; AIOps; ITSM/ITOM integration
• Leadership: A client advisor and product leader who creates clarity, takes ownership, aligns diverse stakeholders, constructively challenges priorities and drives adoption across organisational boundaries.
• Bonus points for: Dynatrace, Splunk, Elastic, Grafana or Datadog certifications; experience with ServiceNow ITSM/ITOM, CMDB; Open Telemetry, FinOps; public‑sector, critical‑infrastructure or regulated environments; Dutch language capability. SAFE certififcation. Has view on AI Observability & Agentic OP.

What we offer:

• Work-Life Flexibility: 4x9 Workweek Option, Hybrid Working, FlexDay
• Financial Well-being: Competitive Base Salary, MyBenefits Budget, Annual Bonus, Net Allowance, Employee Share Purchase Plan
• Health & Wellness: Collective Health Insurance Scheme, Mental Health Support, Well-being Hub
• Time Off & Leave: 26 Vacation Days, Special Leave Types (parental leave, partner leave, bereavement leave, and gender affirmation leave)
• Culture Days
• Mobility & Commuting: NS Business Card, Mobility Budget (option to choose between electric bike, car lease, or public transport reimbursement)
• Career Development: Performance Achievement Program, Learning & Development Platform, Guidance from People Leads
• Inclusion, Diversity & Social Impact: Do Good Volunteer Program, I&D Networks, Refugee Talent Track
• Culture & Community: Accentrics & Friday Drinks, Annual Accenture NL Party, Flat Organizational Hierarchy

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture