Observability Product Owner & Adoption Lead

Accenture the Netherlands; Amsterdam; Hybrid; EUR 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

4x9 Workweek Option

Hybrid Working

Annual Bonus

Health Insurance Scheme

Well-being Hub

Vacation Days 26

Mobility Budget

Learning & Development

Diversity & Social Impact Programs

Zusammenfassung

Accenture the Netherlands is seeking experienced Observability experts to drive adoption across clients, translating needs into dashboards, alerts, and telemetry requirements. You will coordinate cross-functional teams and define onboarding journeys for shared services.

The role requires senior stakeholder engagement, knowledge of AIOps, ITSM/ITOM integration, and proficiency with top observability platforms.

Qualifikationen

• Bachelor's or Master's in Computer Science, Information Technology, Engineering or related field, or equivalent experience.
• 8+ years in Technology covering observability, monitoring, SRE or IT operations.
• Strong knowledge of leading observability platforms (Dynatrace, Elastic, Splunk).
• Experience translating business and user needs into observability capabilities and dashboards.

Aufgaben

• Drive adoption of observability across application, infra and operations.
• Define onboarding journeys, governance and operating practices for shared services.
• Coordinate cross-team delivery and continuous improvement.
• Act as client advisor bridging senior stakeholders and technical teams.

Kenntnisse

Observability expertise

SRE / IT operations

Stakeholder management

Telemetry concepts

AIOps

ITSM/ITOM integration

Agile working

Dynatrace / Elastic / Splunk

Ausbildung

Bachelor's or Master's in CS/IT/Engineering

Tools

Dynatrace

Elastic

Splunk

Grafana

Datadog

ServiceNow

Jobbeschreibung

Lead with expertise, drive innovation.

Are you an experienced professional ready to take your career to the next level? At Accenture the Netherlands, we're seeking Observability experts who bring deep expertise, strategic thinking, and a passion for innovation to help us solve complex challenges and deliver exceptional results.

What you'll do:

• Drive adoption across diverse application, infrastructure, operations, moving clients from tool deployment to sustained value realisation.
• Translate business, operational and user needs into observability capabilities including dashboards, alerting and telemetry requirements.
• Coordinate application teams, operations teams and technology providers to align delivery, adoption and continuous improvement.
• Define onboarding journeys, governance and operating practices for teams consuming shared observability services.
• Use adoption, platform usage, service reliability and operational performance data to prioritise improvements and demonstrate value.
• Connect observability with ITSM and ITOM processes, including incident, problem, change, CMDB and service-management workflows.
• Identify opportunities for AIOps, predictive insights, root-cause analysis.
• Help clients establish the confidence to progress from reactive monitoring towards proactive, predictive and increasingly autonomous operations.
• Act as a client advisor who can move between senior stakeholder discussions and detailed conversations with technical teams.

How We Reinvent

At Accenture, our teams operate within one of our core service lines— Digital Core, Industry & Enterprise, Supply Chain & Engineering, Cybersecurity, Song, Finance, Talent, Client Groups, Global Operations, Reinventions Services —each designed to drive reinvention at scale.

You’ll be part of a multidisciplinary team composed of multidisciplinary team of solution architects, observability engineers, product and adoption leads, AIOps specialists, ITSM professionals and consultants, working collaboratively to solve complex challenges and shape the future of intelligent business. Whether it's transforming digital cores, embedding AI into operations, or designing human-centric experiences, our teams are empowered to innovate boldly and deliver measurable impact.

We go to market by industry, leveraging our global delivery network and strategic partnerships with ecosystem leaders like Microsoft, AWS, and Google. Our culture of shared success and continuous learning ensures that every team member contributes to—and benefits from—our reinvention journey.

What we're looking for:

• Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business Information Management or a comparable field, or equivalent professional experience.
• Experience: 8+ years in Technology, including experience in technical product ownership, observability, APM, monitoring, SRE, IT Operations or service management.
• Skills: Agile working, backlog prioritisation; stakeholder management; adoption and value realisation; strong knowledge of one or more leading observability platforms, preferably Dynatrace, Elastic or Splunk; Telemetry concepts; SLOs and service reliability; AIOps; ITSM/ITOM integration
• Leadership: A client advisor and product leader who creates clarity, takes ownership, aligns diverse stakeholders, constructively challenging priorities and drives adoption across organisational boundaries.

Bonus points for:

• Dynatrace, Splunk, Elastic, Grafana or Datadog certifications; experience with ServiceNow ITSM/ITOM, CMDB; Open Telemetry, FinOps; public-sector, critical-infrastructure or regulated environments; Dutch language capability. SAFE certififcation. Has view on AI Observability & Agentic OP.

What we offer:

• Work-Life Flexibility: 4x9 Workweek Option, Hybrid Working, FlexDay
• Financial Well-being: Competitive Base Salary, MyBenefits Budget, Annual Bonus, Net Allowance, Employee Share Purchase Plan
• Health & Wellness: Collective Health Insurance Scheme, Mental Health Support, Well-being Hub
• Time Off & Leave: 26 Vacation Days, Special Leave Types (parental leave, partner leave, bereavement leave, and gender affirmation leave), Culture Days
• Mobility & Commuting: NS Business Card, Mobility Budget (option to choose between electric bike, car lease, or public transport reimbursement)
• Career Development: Performance Achievement Program, Learning & Development Platform, Guidance from People Leads
• Inclusion, Diversity & Social Impact: Do Good Volunteer Program, I&D Networks, Refugee Talent Track
• Culture & Community: Accentrics & Friday Drinks, Annual Accenture NL Party, Flat Organizational Hierarchy