Night Welcome Ambassador — Luxury Guest Concierge

Hotelprofessionals; Amsterdam; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary package

Staff discounts at 9000+ Marriott Cor-

Personal coaching & training

Career opportunities within Corendon

Spa and wellness discounts (2 freeMass

Job summary

Corendon invites you to join W Amsterdam as a Welcome Desk Agent, part of the Welcome Team responsible for the Welcome Desk in both Exchange and Bank buildings. You are the face of the W experience, creating unforgettable moments for our guests.

Located at Dam Square, the hotel blends heritage with contemporary design. The role involves on-site duties, flexible shifts, and close collaboration with other departments to deliver exceptional guest service.

Qualifications

• Minimum of one-year experience in the same or similar role.
• Fluency in English.
• Dutch and any other language is appreciated.
• Experience in the Luxury Segment is an advantage.
• Work Permit for The Netherlands is required.
• Driver license B is a must.

Responsibilities

• Welcoming and assisting guests throughout their stay following service standards.
• Provide and tailor the Whatever/Whenever service to guests.
• Maintain a clean, welcoming environment.
• Work rotating shifts, including weekends, evenings and nights.
• Prepare for shifts and assist colleagues; Mise en Place.
• Operate in a fast-paced environment with loud music.
• Collaborate across departments to ensure guest experiences.
• Assist guests with rooming, luggage transport, and directing to rooms.
• Provide local knowledge about the hotel facilities and city.
• Handle valet parking and deliver mail to rooms.
• Make bookings for guests (restaurants, flights, theater) on request.
• Arrange transport for guests (train, taxi, bus).
• Maintain safety policies and professional appearance.

Skills

Experience in similar role

English fluency

Dutch language

Luxury segment experience

Work permit NL

Driver license B

Job description

Corendon invites you to join W Amsterdam as a Welcome Desk Agent, part of the Welcome Team responsible for the Welcome Desk in both Exchange and Bank buildings. You are the face of the W experience, creating unforgettable moments for our guests.

Located at Dam Square, the hotel blends heritage with contemporary design. The role involves on-site duties, flexible shifts, and close collaboration with other departments to deliver exceptional guest service.