Welcome Desk Agent - W Amsterdam

Hotelprofessionals; Amsterdam; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary package

Personal coaching & training

Discounted rates for 9000+ Marriott hotels

Free use of the gym

Social activities and team outings

Discounted spa and wellness services

Job summary

Hotelprofessionals is seeking a Welcome Desk Agent for W Amsterdam, located in the heart of the city. You will be the first point of contact for guests, ensuring a personalized and stylish experience.

The role includes overseeing Welcome Desk operations, welcoming guests, processing check-ins and check-outs, and providing local recommendations. Successful candidates will have at least one year of front-office experience and be fluent in English; knowledge of Dutch is preferred.

Qualifications

• At least one year of front-office experience, ideally in luxury segment.
• Valid work permit for The Netherlands.
• Ability to thrive in a dynamic and international environment.

Responsibilities

• Oversee daily operations of the Welcome Desk.
• Welcome guests and support them throughout their stay.
• Process guest check-ins and check-outs.
• Answer and process all calls and messages.
• Manage cash float and follow accounting procedures.

Skills

Fluent English

Dutch or additional languages

Front-office experience

Strong communication skills

Ability to stay calm under pressure

Job description

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague – you become part of a close‑knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, build something meaningful with your colleagues, and have your contribution truly appreciated. You’ll experience this in the atmosphere and in everything we offer you.

What is in it for me?

• A competitive salary package
• A stylish, dynamic, international working environment
• A unique opportunity to be part of a fun, friendly and enthusiastic team
• Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!
• Personal coaching & training to support you in your day‑to‑day job
• Career opportunities within the Corendon group
• Space for own initiative
• A “you know where you work” day – receive an overnight stay for 2 people and enjoy a delicious dinner
• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and team outings
• Free use of our own gym
• AMAZING discounts with Corendon tour operator
• Special discount for friends and family
• 25% discount on your total bill at one of our Mondi restaurants
• Discounted spa and wellness, including 2 free massages per year

Become part of the Corendon Family as our new Welcome Desk Agent at W Amsterdam!

Split across two unique buildings – a former telephone exchange and a historic bank – W Amsterdam blends heritage with cutting‑edge contemporary design. Located right next to Dam Square, the hotel sits at the epicenter of the city’s fashion, nightlife, and cultural scene. With 238 stylish guest rooms, 23 suites, three WOW Suites and two Extreme WOW Suites, plus destination restaurants THE DUCHESS and MR PORTER, the rooftop W Lounge and the iconic WET Deck pool, W Amsterdam offers a bold, luxurious and energetic experience.

What does the job include?

As a Welcome Desk Agent you are the first point of contact for our guests and ensure a seamless, stylish, and personalized W Experience.

• Oversee the daily operations of the Welcome Desk as part of a larger team dedicated to making guest dreams come true
• Be the expert on the hotel, the city, and all insider tips
• Welcome guests and support them throughout their stay, following service standards from start to finish
• Bring the Whatever/Whenever® service to life by connecting with guests and personalizing their experience
• Ensure the Welcome Desk area always looks clean, polished and inviting
• Work rotating shifts, including evenings, weekends and nights
• Prepare your shift thoroughly and ensure smooth handovers to colleagues
• Thrive in a fast‑paced, high‑energy environment with music and movement
• Collaborate flexibly with other departments – at W, we’re never on stage alone
• Communicate clearly with your team and other departments, especially Style (Housekeeping)
• Put the guest at the center of everything – any task that creates a memorable experience is part of your role
• Process guest check‑ins and check‑outs
• Assign rooms and issue/activate room keys
• Handle all payment types (cash, credit, debit, room charges)
• Answer and process all calls, messages, requests and questions via the Whatever/Whenever® Department
• Run daily reports (arrivals, departures, special requests) and ensure accuracy
• Manage your cash float at the beginning and end of your shift, following Accounting procedures
• Follow all safety, security and grooming standards, maintain confidentiality and protect company assets

We Are Looking For Someone Who

• Speaks fluent English
• Speaks Dutch or additional languages (preferred)
• Has at least one year of front‑office experience, ideally in the luxury segment
• Holds a valid work permit for The Netherlands
• Thrives in a dynamic, international environment
• Communicates with confidence and warmth
• Stays calm under pressure and enjoys a fast pace
• Works flexibly and collaboratively within a team