Night Front Desk Agent - Global Hospitality

Corendon Hotels & Resorts; Amsterdam; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary package

Staff discounts

Personal coaching & training

Career opportunities

Social activities and events

Massages for staff

Job summary

Corendon Hotels & Resorts at W Amsterdam is seeking a Night Welcome Desk Agent to join our Welcome Team. You will be the face of the night, ensuring guests feel safe, welcomed and cared for while delivering smooth check-in and check-out experiences.

This role requires independent work during night shifts, strong English communication, and a service-oriented attitude. Dutch is a plus; Opera Cloud experience is advantageous.

Qualifications

• Experience in Front Office, Reception or Guest Services is preferred.
• Excellent communication skills in English; Dutch is a strong advantage.
• Comfortable working independently during night shifts.
• Strong administrative and organizational skills.
• Experience with hotel management systems is an advantage.
• A service-oriented mindset with a passion for hospitality.

Responsibilities

• Welcoming guests during the night and ensuring a smooth check-in and check-out experience.
• Acting as the main point of contact for guests during overnight hours.
• Handling guest requests, questions and complaints professionally and efficiently.
• Performing night audit procedures and ensuring all financial transactions are processed correctly.
• Monitoring arrivals, departures and room allocations.
• Maintaining accurate guest records and updating hotel systems.
• Coordinating closely with Security, Housekeeping and other operational departments.
• Handling incoming phone calls and emails during night shifts.
• Ensuring the lobby, reception area and back-office remain organized and presentable.
• Creating memorable guest experiences through personalized service and attention to detail.
• Providing information about hotel facilities, services and local attractions.
• Handling emergencies and following all hotel safety and security procedures.
• Supporting operational departments where necessary and working together as one team.
• Preparing reports and ensuring a smooth handover to the morning shift.
• Maintaining company standards regarding confidentiality, appearance, professionalism and guest service.
• Working rotating shifts including nights, weekends and public holidays.

Skills

Front Office

English fluency

Dutch language

Organizational skills

Hotel systems

Customer service

Tools

Opera Cloud

Job description

Corendon Hotels & Resorts at W Amsterdam is seeking a Night Welcome Desk Agent to join our Welcome Team. You will be the face of the night, ensuring guests feel safe, welcomed and cared for while delivering smooth check-in and check-out experiences.

This role requires independent work during night shifts, strong English communication, and a service-oriented attitude. Dutch is a plus; Opera Cloud experience is advantageous.