Night Welcome Desk Agent - W Amsterdam

Hotelprofessionals; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Staff hotel discounts

Personal coaching & training

Career opportunities

Massages (2 per year)

Social activities

Job summary

Corendon’s W Amsterdam property seeks a Night Welcome Desk Agent to join the Welcome Team. You will be the face of the hotel at night, ensuring guests feel safe, welcomed and cared for, while supporting the night operations and delivering memorable experiences.

You’ll work a dynamic night schedule from two iconic buildings near Dam Square, with access to staff benefits, training and opportunities within Corendon. Priorities include guest satisfaction, safety, and flawless night audits.

Qualifications

• Experience in Front Office, Reception or Guest Services.
• Excellent communication in English; Dutch is a strong advantage.
• Comfortable working independently during night shifts.
• Strong administrative and organizational skills.
• Experience with hotel management systems is an advantage.
• Service-oriented mindset with a passion for hospitality.
• Flexible, proactive and solution-focused.
• Able to remain calm and professional in challenging situations.

Responsibilities

• Welcoming guests during the night and ensuring a smooth check-in/out experience.
• Acting as the main point of contact for guests during overnight hours.
• Handling guest requests, questions and complaints professionally.
• Performing night audit procedures and ensuring financial transactions are correct.
• Monitoring arrivals, departures and room allocations.
• Maintaining accurate guest records and updating hotel systems.
• Coordinating with Security, Housekeeping and other departments.
• Handling night phone calls and emails.
• Keeping lobby and reception organized and presentable.
• Creating memorable guest experiences with attention to detail.
• Providing information about hotel facilities and local attractions.
• Handling emergencies and following safety procedures.
• Supporting other departments as needed and team collaboration.
• Preparing reports and handover to morning shift.

Skills

Front Office experience

English communication

Night shift readiness

Administrative skills

Hotel management systems

Service-oriented

Flexible / proactive

Calm under pressure

Tools

Opera Cloud

Job description

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

What is in it for me?

• A competitive salary package
• A stylish, dynamic, international working environment;
• A unique opportunity to be part of a fun, friendly and enthusiastic team;
• Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!
• Personal coaching & training to support you in your day-to-day job
• Career opportunities within the Corendon group;
• Space for own initiative;
• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and Team outings,
• AMAZING discounts with Corendon tour operator
• Special discount. Not only for you, but for your friends and family too!
• Want to try out one of our Mondi restaurants? We will give you 25% discount on your total bill.
• Need some time to recharge? You will get 2 massages for FREE per year.

Become part of the Corendon Family as our new Night Welcome Desk Agent!

Split across two unique buildings, a former telephone exchange and a historic bank, W Amsterdam blends heritage with cutting-edge contemporary design. Located right next to Dam Square, the hotel sits at the center of the city's fashion, nightlife and cultural scene.

With 238 stylish guest rooms, 23 suites, destination restaurants THE DUCHESS and MR PORTER, the iconic W Lounge and WET Deck, W Amsterdam delivers a bold, luxurious and energetic guest experience.

At W Hotels, we don't recruit, we cast Talent.

We are currently looking for a Night Welcome Desk Agent to join our Welcome Team and create unforgettable guest experiences during the night.

As a Night Welcome Desk Agent, you are the face of W Amsterdam during the night. You ensure guests feel safe, welcomed and cared for while contributing to unforgettable experiences. Every night is different, offering new challenges, interactions and opportunities to shine.

If you are passionate about hospitality, enjoy working independently and thrive in an energetic international environment, we'd love to meet you.

What does the job include?

Main Responsibilities Include But Are Not Limited To

• Welcoming guests during the night and ensuring a smooth check-in and check-out experience.
• Acting as the main point of contact for guests during overnight hours.
• Handling guest requests, questions and complaints professionally and efficiently.
• Performing night audit procedures and ensuring all financial transactions are processed correctly.
• Monitoring arrivals, departures and room allocations.
• Maintaining accurate guest records and updating hotel systems.
• Coordinating closely with Security, Housekeeping and other operational departments.
• Handling incoming phone calls and emails during night shifts.
• Ensuring the lobby, reception area and back-office remain organized and presentable.
• Creating memorable guest experiences through personalized service and attention to detail.
• Providing information about hotel facilities, services and local attractions.
• Handling emergencies and following all hotel safety and security procedures.
• Supporting operational departments where necessary and working together as one team.
• Preparing reports and ensuring a smooth handover to the morning shift.
• Maintaining company standards regarding confidentiality, appearance, professionalism and guest service.
• Working rotating shifts including nights, weekends and public holidays.

What are we looking for?

• Experience in Front Office, Reception or Guest Services is preferred.
• Excellent communication skills in English; Dutch is a strong advantage.
• Comfortable working independently during night shifts.
• Strong administrative and organizational skills.
• Experience with hotel management systems is an advantage.
• A service-oriented mindset with a passion for hospitality.
• Flexible, proactive and solution-focused.
• Able to remain calm and professional in challenging situations.Available to work nights, weekends and public holidays.

Acquisition

Acquisition in response to this vacancy is not appreciated.

With this vacancy we are recruiting our new col

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

We are looking for an enthusiastic hospitality professional who thrives during the night and is passionate about creating memorable guest experiences.

• Experience in the same or similar role
• Fluency in English
• Dutch and any other language is appreciated
• Strong communication and interpersonal skills.
• Service-oriented, professional and guest-focused attitude.Ability to remain calm and efficient in a fast-paced environment.
• Strong administrative and organizational skills with attention to detail.
• Experience with hotel management systems (such as Opera Cloud) is an advantage.
• Knowledge of Amsterdam and its attractions is a plus.
• Work Permit for The Netherlands is required.
• Driver license B is a must