Natural Host — Front Desk (Day/Night Shifts)

Hesperia group; Utrecht; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Training program

End of year bonus

Refer-a-friend bonus

Employee hotel rates

F&B discounts

Team events

Career growth

Competitive salary

Job summary

NH Hotels & Resorts in Utrecht is seeking a Front Office team member to greet and assist international guests from check-in to check-out, ensuring a smooth and welcoming stay.

You will collaborate with colleagues across departments, maintaining a consistently high level of guest service and attention to detail. The role offers opportunities for growth within the global NH portfolio and a dynamic hotel environment.

Qualifications

• Experience in hospitality or customer-facing roles is preferred.
• Strong communication and interpersonal skills with a friendly, professional demeanor.

Responsibilities

• Be the first contact for international guests from check-in to check-out.
• Handle guest requests, inquiries and provide information with a solution-oriented approach.

Job description

NH Hotels & Resorts in Utrecht is seeking a Front Office team member to greet and assist international guests from check-in to check-out, ensuring a smooth and welcoming stay.

You will collaborate with colleagues across departments, maintaining a consistently high level of guest service and attention to detail. The role offers opportunities for growth within the global NH portfolio and a dynamic hotel environment.