Dual-Shift Front Desk Host (Day/Night)

Hesperia group; Utrecht; On-site; EUR 24,000 - 30,000; Part time

Benefits offered by this job

University training

Annual bonus up to 100% of monthly

Employee rates starting from €36 in NH

30% discount in F&B outlets

Team building events

Career growth opportunities

Salary based on Horeca CLA scale 5

Job summary

NH Hotels & Resorts is seeking a Front Office professional in Utrecht to deliver warm, attentive guest service and seamless front desk operations. You will handle check-ins, check-outs, and guest inquiries, coordinating with other departments to ensure a smooth stay.

Live shifts include morning, evening, and night, three days per week, with opportunities to grow within the company. A proactive, computer-savvy mindset is highly valued.

Qualifications

• Must have a genuine guest-first mindset and be willing to go the extra mile.
• Ability to stay composed during busy periods while delivering accurate service.
• Willingness to learn new systems and adapt to different hotel processes.

Responsibilities

• Provide warm, professional front desk service and guest assistance.
• Handle check-ins and check-outs with efficiency and accuracy.
• Coordinate with desk, housekeeping and F&B to ensure smooth guest experiences.
• Respond to guest inquiries and emails in a timely, courteous manner.

Skills

Guest service mindset

Calm under pressure

Multitasking

Customer focus

Education

Hospitality or related education

Tools

Hotel PMS (PMS)

Job description

NH Hotels & Resorts is seeking a Front Office professional in Utrecht to deliver warm, attentive guest service and seamless front desk operations. You will handle check-ins, check-outs, and guest inquiries, coordinating with other departments to ensure a smooth stay.

Live shifts include morning, evening, and night, three days per week, with opportunities to grow within the company. A proactive, computer-savvy mindset is highly valued.