Day/Night Receptionist - Full-time - NH Centre Utrecht

Hesperia group; Utrecht; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Training program

End of year bonus

Refer-a-friend bonus

Employee hotel rates

F&B discounts

Team events

Career growth

Competitive salary

Job summary

NH Hotels & Resorts in Utrecht is seeking a Front Office team member to greet and assist international guests from check-in to check-out, ensuring a smooth and welcoming stay.

You will collaborate with colleagues across departments, maintaining a consistently high level of guest service and attention to detail. The role offers opportunities for growth within the global NH portfolio and a dynamic hotel environment.

Qualifications

• Experience in hospitality or customer-facing roles is preferred.
• Strong communication and interpersonal skills with a friendly, professional demeanor.

Responsibilities

• Be the first contact for international guests from check-in to check-out.
• Handle guest requests, inquiries and provide information with a solution-oriented approach.

Job description

Location: Utrecht, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to‑earth, innovative, reliable and friendly.

As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.

Your Benefits at NH Hotels

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 5.

Your Role at a Glance

06:45 You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
07:00 You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
08:00 You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
10:00 Between phone calls, you handle incoming emails and work your way through the 'morning rush'.
12:00 Enjoy your lunch with colleagues from other departments.
13:00 You check whether there are still guests who need to check out and continue with your checklist until it is finished.
14:00 You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
14:45 The evening shift has arrived, and you attend the handover.
15:00 Time to go home!

What Makes You a Great Fit

• Helping guests puts a big smile on your face. The 'always a pleasure' mentality is second nature for you, and you are happy go the extra mile for our guests;
• You know how to prioritize and keep your cool during busy moments;
• You are a 'Natural Host'. Experience and a relevant education are useful, but is not the most important for us;
• You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull;
• You are interested in computers and enjoy learning new systems.

Are you looking for a new challenge?

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged.

We warmly welcome individuals from all backgrounds and abilities.

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