Multilingual Tech Support Rep (German & French) – Hybrid

Jobster; Tiel; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Salary €3000 gross per month

26 vacation days per year

Travel compensation

Retirement plan

Personal development training

Monthly team events

Hybrid working after onboarding (3x2)

Job summary

Jobster is seeking a Customer Representative to assist dealers and end users, resolving technical issues and ensuring a smooth experience with our client’s products. You will act as the first point of contact by phone, manage tickets, identify and report quality concerns, and stay updated on product developments.

Requirements include German and French language skills (Dutch or English preferred) and at least 2 years of experience, MBO level, with familiarity in Office 365, Freshdesk and

Qualifications

• Proficient communication skills in German and French, both written and verbal, and preferably in Dutch or English
• If you speak Italian as well, you're the hero we're looking for :)
• MBO level education or equivalent experience
• Minimum of 2 years of relevant work experience
• Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics

Responsibilities

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users

Skills

German

French

Dutch

English

Education

MBO level education or equivalent experience

Tools

Office 365

Freshdesk

Microsoft Dynamics

Job description

Jobster is seeking a Customer Representative to assist dealers and end users, resolving technical issues and ensuring a smooth experience with our client’s products. You will act as the first point of contact by phone, manage tickets, identify and report quality concerns, and stay updated on product developments.

Requirements include German and French language skills (Dutch or English preferred) and at least 2 years of experience, MBO level, with familiarity in Office 365, Freshdesk and