Customer Service Representative | German & Polish

Undutchables; Tiel; On-site; EUR 28,000 - 38,000; Full time

Job summary

Undutchables is seeking a Customer Representative to be the first point of contact for dealers and end users, providing prompt assistance and ensuring a smooth experience with our client's products.

You will handle tickets, resolve technical issues, stay updated on product developments, and maintain a positive, professional demeanor while upholding quality support standards. This role requires clear communication, adherence to policies, and ongoing learning to deliver accurate information.

Responsibilities

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users

Skills

Ticket management

Help desk

Technical support

Product knowledge

Tools

CRM systems

Job description

As a Customer Representative, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products.
Your duties and responsibilities include:

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users