Customer Service Representative | German & French

Undutchables; Tiel; On-site; EUR 26,000 - 38,000; Full time

Job summary

Undutchables is seeking a Customer Representative to act as the first point of contact for dealers and end users, providing prompt help desk support for technical questions about our client's products. You will manage tickets, communicate clearly, follow policies, and uphold top-notch customer service standards while identifying and reporting any quality concerns.

Staying informed on product developments helps you give accurate information, and maintaining a positive, professional demeanor

Responsibilities

• Act as the initial point of contact for dealers and end users via phone during help desk operations
• Manage tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures
• Identify and resolve technical issues related to products, as well as detecting and reporting any quality concerns
• Keep abreast of product developments to provide accurate and current information to dealers and end users
• Maintain a positive and professional demeanor while assisting dealers and end users

Skills

Customer service

Phone support

Ticketing systems

Job description

As a Customer Representative, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products.
Your duties and responsibilities include:

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users