Customer Service Representative | German & French - Undutchables

Jobster; Tiel; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Salary €3000 gross per month

26 vacation days per year

Travel compensation

Retirement plan

Personal development training

Monthly team events

Hybrid working after onboarding (3x2)

Job summary

Jobster is seeking a Customer Representative to assist dealers and end users, resolving technical issues and ensuring a smooth experience with our client’s products. You will act as the first point of contact by phone, manage tickets, identify and report quality concerns, and stay updated on product developments.

Requirements include German and French language skills (Dutch or English preferred) and at least 2 years of experience, MBO level, with familiarity in Office 365, Freshdesk and

Qualifications

• Proficient communication skills in German and French, both written and verbal, and preferably in Dutch or English
• If you speak Italian as well, you're the hero we're looking for :)
• MBO level education or equivalent experience
• Minimum of 2 years of relevant work experience
• Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics

Responsibilities

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users

Skills

German

French

Dutch

English

Education

MBO level education or equivalent experience

Tools

Office 365

Freshdesk

Microsoft Dynamics

Job description

As a Customer Representative, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products.

Responsibilities

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users

Requirements

• Proficient communication skills in German and French, both written and verbal, and preferably in Dutch or English
• If you speak Italian as well, you're the hero we're looking for :)

Other than that

• Exceptional problem-solving and troubleshooting capabilities
• Capability to thrive in a fast-paced setting and manage multiple tasks
• Keen attention to detail and strong organizational skills
• MBO level education or equivalent experience
• Minimum of 2 years of relevant work experience
• Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics

Benefits

Our client is prepared to offer you a salary of €3000 (gross)/month. On top of that, they offer:

• 26 vacation days a year
• travel compensation
• good retirement plan
• Personal development training's
• Monthly team events
• Hybrid working (3x2) after onboarding period