Multilingual CX Team Lead - Coach KPI Focus

arcavindi; Duiven; On-site; EUR 40,000 - 43,000; Full time

Job summary

arcavindi is seeking a Customer Experience Team Leader in Duiven, Netherlands, to lead a multi-lingual support team. You will be responsible for ensuring exceptional customer service and resolving escalated queries effectively.

The ideal candidate has at least one year of leadership experience and a strong customer service focus. You will coach team members to meet KPIs and maintain high service standards, promoting a motivated and engaged team culture.

Qualifications

• Minimum 1 year of leadership experience in a customer-facing or support environment.
• Strong customer service focus and ability to manage escalated complaints.
• Proven ability to coach, mentor, and develop diverse teams.

Responsibilities

• Lead a multi-lingual team to deliver exceptional customer service.
• Resolve escalated complaints effectively.
• Ensure team meets KPIs for quality and customer satisfaction.

Skills

Leadership experience

Customer service focus

Coaching and mentoring

HR policies knowledge

Attention to detail

Technology and system skills

Tools

CRM systems

Job description

arcavindi is seeking a Customer Experience Team Leader in Duiven, Netherlands, to lead a multi-lingual support team. You will be responsible for ensuring exceptional customer service and resolving escalated queries effectively.

The ideal candidate has at least one year of leadership experience and a strong customer service focus. You will coach team members to meet KPIs and maintain high service standards, promoting a motivated and engaged team culture.