Customer Support Supervisor: Lead a Global, High-Tech Team

Bertelsmann; Gennep; Remote; EUR 29,000 - 55,000; Full time

Benefits offered by this job

Travel allowance

25 vacation days

3 additional non-sick leave days

Employee discounts @ Work

Job summary

Arvato in Gennep is seeking a Customer Support Supervisor to lead and develop the team within the High Tech division.

You will blend hands-on customer interactions with coaching, KPI reporting, and close collaboration with Operations to translate requirements into actions.

This role offers a clear path to leadership, a competitive salary, 25 vacation days, travel allowance, and opportunities for personal and professional growth in an international logistics environment.

Qualifications

• Experience in coaching and motivating people within a Customer Support environment.
• Strong communication skills in English.
• A Bachelor’s degree (HBO) or equivalent level through relevant working experience is preferred.
• Good knowledge of MS Office.
• Experience with SAP is considered an advantage.

Responsibilities

• Lead and develop the Customer Support team while coordinating day-to-day operations.
• Support the development of the Customer Support team and meet key service delivery targets.
• Manage customer reporting, KPIs, invoicing and status reports.
• Act as first point of contact for escalations and translate customer requirements into actions.
• Coach and motivate team members and support their professional development.

Skills

Coaching

English communication

Leadership

MS Office

Customer-focused

SAP

Education

Bachelor's degree (HBO)

Tools

SAP

Job description

Arvato in Gennep is seeking a Customer Support Supervisor to lead and develop the team within the High Tech division.

You will blend hands-on customer interactions with coaching, KPI reporting, and close collaboration with Operations to translate requirements into actions.

This role offers a clear path to leadership, a competitive salary, 25 vacation days, travel allowance, and opportunities for personal and professional growth in an international logistics environment.